Service Appointment Coordinator

WeatherGard Windows • Full-time • Farmington, MI, US • $18 - $20 / hour • 8m ago

About Us:

WeatherGard is a trusted leader in window manufacturing and installation, committed to delivering high-quality products and exceptional service to our customers. Be part of our nearly 40-year-old company, specializing in Windows, Doors, Roofs, Insulation, and Gutters.

Position Summary:

We are seeking a dependable and detail-oriented Service Appointment Coordinator to join our Window Production Team. In this role, you will be the first point of contact for customers who need to schedule service appointments for their windows and related products. You will also play a key role in maintaining accurate production records and supporting our internal teams to ensure smooth operations.

Key Responsibilities:

Answer incoming calls and assist customers with scheduling service appointments for their windows and related products.
Coordinate with Sales Representatives, Service Technicians, and Installers to resolve any service-related issues or inconsistencies.
Maintain accurate and organized records of all windows serviced, including specifications and warranty information.
Perform data entry with a high degree of accuracy and attention to detail.
Assist with general office tasks and administrative support as needed.
Communicate clearly and professionally with customers and team members.

Requirements:

Strong computer skills and familiarity with general office software.
Excellent communication and customer service skills.
Ability to schedule Technicians in an orderly and organized manner.
High attention to detail and accuracy in data entry.
Ability to stay organized and manage multiple tasks at once.
Prior experience in the home improvement or window industry is a plus, but not required — we will train the right person!

Ready to Join Us?
If you enjoy helping people, have a keen eye for detail, and want to be part of a reliable and friendly team, we’d love to hear from you! Apply today!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits: