Overview
The Service Advisor is a critical link between customers and service technicians in a repair shop. The ideal candidate will have a strong background in customer service, automotive, and parts knowledge, with computer and phone experience.
We pay for performance! We have multiple incentive and bonus programs in place to compensate high performers as much as possible (Monthly performance bonus structure based on shop and individual performance).
Schedule Flexibility - (standard here is 4 x 10 hour days, with 3 days off, option for additional hours as necessary)
Responsibilities
- Maintain a professional appearance in the shop and be available for customer reception/interaction
- Answering phones/scheduling appointments
- Utilizing software to write repair tickets and track appointments
- Communicate customer concerns with the technicians
- Quote repair orders based on technician inspection, and effectively communicate the quote to customers
- Maintain/track shop inventory
Qualifications
- Parts Sales/Sales/Automotive background
- Proficiency with computers, customer service, and phone usage
- Ability to work independently as well as part of a team environment
- Excellent problem-solving skills with a keen attention to detail
- Additional pay available for ASE certified advisors, with additional pay available for additional certification (ASE training also available and testing paid for)
Job Types: Full-time, Part-time
Base Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Tuition reimbursement
- Vision insurance
Work Location: In person