Service Manager

DELLA Auto Group • Full-time • Plattsburgh, New York State, United States • $80k - $150k / year • 2w ago

The DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 30 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLA Auto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success among each of our members. We work toward a common goal of providing the best service in the industry.

SUMMARY

If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you! We are looking for a service manager to join our team.

WHAT WE OFFER:

Medical, dental, vision
Life & disability provided by group
Supplemental benefits offered through Guardian
PTO
401K with company match

RESPONSIBILITIES:

Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers

REQUIREMENTS:

Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.