Automotive Dealership Parts and Service Director J-50822

Car People Agency/Seattle • Full-time • Spokane, WA, US • $125k - $190k / year • 1m ago

This dealership in the Spokane/Coeur d’Alene/Tri-Cities area of Eastern Washington is in need of a well-qualified parts and service director to join their operation. This is a very well-run facility with great ownership and very little turnover.

Key Responsibilities and Duties include forecasting goals, managing budgets, hiring/training staff, ensuring compliance with manufacturer warranties, and maintaining high CSI scores. Areas of concern include:

Strategic Leadership: Develop and implement annual operating budgets, marketing plans, and performance goals for both departments.
Operational Management: Optimize workflow for service technicians and manage inventory levels to ensure parts availability for service, repair, and wholesale.
Financial Performance: Monitor departmental key performance Indicators such as gross profit, average repair order (ARO), and inventory turnover.
Personnel Management: Hire, train, and motivate service advisors, technicians, and parts staff, promoting professional development.
Customer Relations: Handle customer complaints and maintain high standards of service to ensure customer retention and satisfaction.

Qualifications:

Experience: Proven success as a Parts and Service Director, Fixed Operations Director, or Service Manager in an automotive dealership environment.
Technical Knowledge: Strong understanding of automotive repair, service operations, and inventory management.
Systems Proficiency: Experience with DMS like CDK, Reynolds & Reynolds, or Dealertrack.
Leadership Skills: Ability to mentor employees, delegate tasks, and drive profitability.

Pay Range: $125k to $190k/year DOE

Job Type: Full-time

Pay: $125,000.00 - $190,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Shift:

8 hour shift

Application Question(s):

Are you currently living or planning to move to Washington State?
Can you take and pass a drug test if required by the employer?
Do you have at least 5 years experience as an Automotive Dealership Parts and Service Director?

Work Location: In person