Honda Automotive General Sales Manager

BALISE MOTOR SALES COMPANY • West Springfield, MA, US • $100k - $200k / year • 3m ago

General Sales Manager

As a key member of the store team, the General Sales Manager is responsible for meeting/exceeding new and used vehicle gross and volume objectives on a daily, monthly and annual basis. The General Sales Manager ensures that number of units sold produce sufficient gross to meet store profit objectives. The General Sales Manager represents Balise and the store through consistent, positive interaction with customers, and other dealership staff. The General Sales Manager is responsible for delivering the highest level of customer service individually and in conjunction with other store team members.

Job Description:

Conducts Sales department meetings reviewing performance objectives with team
Works closely with team members setting appropriate sales objectives, measures individual performance and provides necessary training and support to meet objectives
Coaches and manages team members for top performance
Manages and tracks sales team commissions, addresses concerns or questions related to commissions and pay
Deals with performance challenges quickly, directly and with respect and professionalism
Maintains professional relationships with store team members
Acts as a trusted member of the total store team
Develops annual sales goals, monitors performance against goals and develops plans for improvement when performance falls short
Develops annual budget for controllable expenses, monitors and develops plans for improvement when performance falls short
Sets appropriate front and back gross profit objectives
Maintains aged inventory per company guidelines
Determines size and mix of used inventory based on demand and availability
Manages the collection of factory rebates in a timely fashion
Manages and safeguards cash from customer purchases
Maintains current knowledge of all local, state and federal rules and regulations regarding customer interactions, environmental issues, sales transaction and safety concerns
Develops and maintains effective Customer Retention programs and processes
Manage and measures effective Prospecting and Referral programs
Reviews all deal settlement paperwork for completeness and accuracy
Manages the vehicle delivery process to ensure the highest level of customer education and service
Resolves issues with customers and looks for ways to satisfy the customer with the intent of developing customer loyalty
Measures the results of advertising and promotions
Ensures that thorough Used Vehicle Appraisals are conducted following company guidelines

Environmental & Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to feel and handle, reach with arms and hands, talk and hear.
While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
A current valid driver’s license and insurability rating is required
This position may require up to 10% travel

Benefits Include: