Job Summary
Busy domestic automobile dealership is looking to add an experienced Service Advisor/Writer to its team. The Service Writer will be responsible for coordinating customer vehicle service requests, communicating with technicians, and ensuring excellent customer service throughout the repair process.
Responsibilities
- Interact with customers to determine vehicle issues and service needs
- Create accurate repair orders and provide cost estimates to customers
- Schedule service appointments and follow up with customers on the status of their vehicles
- Communicate effectively with technicians to ensure timely completion of repairs
- Recommend additional services or repairs based on technician evaluations
- Maintain detailed records of customer interactions and vehicle service history
Requirements
- Experience in automotive diagnostics and repair processes
- Strong understanding of auto service writing
- Ability to upsell additional services or repairs
- Excellent communication skills with a focus on customer satisfaction
- Previous experience in sales within an automotive environment is a plus
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Olathe, KS 66062 (Required)
Ability to Relocate:
- Olathe, KS 66062: Relocate before starting work (Required)
Work Location: In person
