Giant Chevrolet Cadillac is looking for an experienced and motivated Automotive Service Assistant Manager to join our growing and expanding Team! Being part of Giant Chevrolet Cadillac is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team!
We are a progressive, fast paced, growing company focused on a premium customer experience. At Giant Chevrolet Cadillac, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. Join our team if you have a positive attitude, talent, and passion for cars!
The Automotive Service Assistant Manager helps the Service Manager lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. Helps plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. This management position is responsible for the service operation which includes both the employee experience as well as the experience for our clients. Responsible for running a successful operation which includes the development of talent and the overall production and profitability of the department.
BENEFITS:
- Competitive wages (Which will be discussed during the interview process.)
- Professional, and friendly work environment
- Vacation and sick pay
- Medical, Dental, & Vision
- Company Paid Life Insurance
Employee discounts on vehicle purchases, parts, and service
RESPONSIBILITIES:
- Oversee the service department work distribution to the technicians.
- Communicate with the service advisors, service call center regarding shop capacity needs.
- Motivate the technicians to maximize shop production.
- Assist the Service Manager with forecasting sales, gross profits, and expenses.
- Observe, encourage, and inspire the team to secure customer loyalty.
- Attend manager meetings and conduct weekly service dept. review meetings.
- Monitor and review CSI activity with all technicians.
- Work with the Parts Manager to ensure a timely turnaround of parts needed for jobs.
- Manage technician productivity, work with the technicians to ensure customers vehicles are serviced properly and in a timely manner.
- Interact with other dealership management.
- Perform other duties as assigned.
QUALIFICATIONS:
- At least 3 years' experience of Automotive Service shop flow, service advising, and/or managerial experience.
- Broad knowledge of new vehicle technologies and mechanical operations
- Excellent customer service skills and a proven track record for high CSI.
- Must be able to manage, motivate and develop a team.
- Ability to be analytical, problem solve and multi-task.
- Self-motivated, enthusiastic presence in a team environment
- Experience with CDK is a plus but is not required.
- Consistent and stable work history
- Valid driver's license and clean driving record
- Professional appearance and work ethic
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Automotive: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person