Overview
Join our dynamic automotive service team as a Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and operational excellence. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring their needs are met with professionalism and efficiency. Your mechanical knowledge and sales skills will help guide customers through service options, recommend additional repairs or upgrades, and foster long-term relationships built on trust and transparency. If you thrive in a fast-paced environment, enjoy working with vehicles and people alike, and have a passion for automotive excellence, this is the perfect opportunity to accelerate your career in auto service management.
Responsibilities
- Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs to facilitate efficient service.
- Explain repair recommendations clearly, providing detailed estimates using estimating software while highlighting upselling opportunities to enhance customer satisfaction and shop profitability.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services such as oil changes, brake repairs, alignments, suspension work, tire services, transmission repairs, diesel engine diagnostics, shocks & struts replacements, air brake servicing, and collision repairs.
- Manage all aspects of service writing, including creating detailed repair orders that reflect customer concerns and technician findings.
- Communicate effectively with clients throughout the repair process, providing updates on vehicle status and explaining necessary repairs in understandable terms.
- Handle cash transactions accurately while maintaining detailed records of services performed and parts used.
- Assist customers in selecting additional services or upgrades through upselling techniques that meet their needs while maximizing dealership revenue.
Requirements
- Proven experience as a Service Advisor or in auto service management within a dealership or automotive repair shop environment.
- Strong mechanical knowledge with familiarity in automotive diagnostics, estimating software, and computer-aided vehicle damage estimating tools.
- Hands-on experience with various repair specialties including transmissions, oil changes, auto body repair, alignment, suspension systems, tire service, diesel engines, shocks & struts, brake systems, air brakes, and collision repair.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally to clients.
- Valid driver’s license with a clean driving record; ability to drive company vehicles if required.
- Demonstrated ability to upsell effectively while maintaining integrity and customer trust.
- Familiarity with dealership operations and experience working with automotive sales processes is preferred.
- Ability to handle cash transactions accurately and maintain organized records of all services performed.
Join us if you’re passionate about delivering outstanding automotive care combined with exceptional client communication! This role offers an energetic environment where your mechanical expertise and sales acumen can truly shine—helping customers get back on the road safely while growing your career in auto service management.
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid time off
- Parental leave
Work Location: In person
