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Automotive Service Advisor

Ken Barrett Chevrolet Cadillac • Full-time • Batavia, New York State, United States • $44k - $60k / year • 1m ago

Job Title: Experienced GM Dealership Service Advisor

Location: Ken Barrett Chevrolet Cadillac Batavia NY

Job Type: Full-Time. Monday-Friday

Salary: Competitive base + commission (based on experience)

Benefits: Health, Dental, 401(k), Paid Time Off, Employee Discounts

About Us:

Ken Barrett Chevrolet Cadillac, a progressive, mid-size General Motors new vehicle dealer has an exceptional opportunity for a conscientious, trustworthy Service Advisor with a strong work ethic. Located in Western New York, we have cultivated a very loyal customer base that expects to be treated honestly and fairly. We are currently seeking an Experienced Service Advisor to join our fast-paced, customer-focused team.

Position Overview:

As a Service Advisor, you will be the liaison between our valued customers and our service technicians. You will help customers understand the maintenance and repair needs of their vehicles while ensuring a high level of satisfaction throughout the service experience.

Key Responsibilities:

Greet customers in a professional, friendly manner-attitude is everything!
Conduct vehicle walk-arounds and discuss service needs
Listen to customers and clearly translate repair needs to technician
Prepare accurate repair orders and cost estimates
Attention to detail and multi-task is a must
Communicate with technicians and keep customers updated on the status of their vehicles
Handle minor customer complaints/concerns
Recommend additional services based on vehicle inspection reports and manufacturer guidelines
Follow up after service visits to ensure satisfaction and build long-term customer relationships
Adhere to all GM and dealership policies and procedures
Ability to be analytical and problem solve

Qualifications:

Minimum 2 years of experience as a Service Advisor, preferably at a GM dealership
Strong knowledge of GM vehicles and GM Global Connect system
Excellent communication, organizational, and sales skills
Effective verbal and written communication skills
Ability to work in a fast-paced environment and manage multiple priorities
High school diploma or equivalent required; additional automotive or customer service training a plus
Proven record of success in dealership service experience and a strong understanding of vehicle repairs and maintenance.
Valid driver’s license and clean driving record

What We Offer:

Competitive compensation and bonus opportunities
Ongoing training and certification support
A team-oriented environment with strong leadership
Opportunities for advancement within the dealership

Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Health Screening, Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. All responses will be held in strict confidence. EOE.

Please contact Service Manager Megan Wawrzynski, by phone 585-344-1000 or by email meganw@kenbarrett.com, to set up an interview.

Job Type: Full-time

Pay: $44,000.00 - $60,000.00 per year

Benefits: