Service Advisor/Writer

Middlefield MFG • Full-time • Middlefield, Ohio, United States • $17 / hour • 4m ago

Kubota of Middlefield Farm & Garden is a family owned, Kubota Agricultural and Construction Equipment Dealership in Middlefield , OH. We are constantly striving to be the best and stay one step ahead of our competition and we are able to do that through our dedicated staff and their ability to offer excellent customer service. Our company prides itself in delivering superior customer service and taking care of our employees.

We are currently looking for a service advisor/writer for our dealership. This is a position within our company that we have developed a need for due to our recent growth. We are looking for someone with mechanical knowledge, agricultural preferred, and extremely strong communication skills, as well as someone with strong organizational skills, efficient computer skills and the ability to multi-task.

Responsibilities

Answer customer service questions in person and by phone
Open and close work orders with accurate information, parts and labor
Process warranty claims using various warranty sites
Maintain service department files and records
Assist with scheduling service transportation and jobs
Create accurate, detailed invoices based on repairs performed
Maintain a full understanding of Manufacturer’s warranty and policies
Must be able to work in a fast-paced environment
Must have strong computer skills
Maintain a safe work environment

Qualifications

· Strong communication skills and the ability to translate customer needs on to work orders for the technician to complete the work.

· Basic knowledge of computer programs including word processing and database tools (word, excel a plus)

· Organizational skills including the ability to schedule pick and delivery appointments, meet with customers.

· Exceptional customer service skills based on experience

· To be considered for this position you must be able to work Monday thru Friday, 8am to 5pm.

Job Type: Full-time

Pay: Starting at 17.00+ / hour, depending on experience

Experience:

Customer service: 3 years (Preferred)

Mechanical knowledge: 3 years (Preferred)

Organizational skills: 3 years (Preferred)

Microsoft Excel: 1 year (Preferred)

Job Type: Full-time

Pay: From $17.00 per hour

License/Certification:

Driver's License (Preferred)

Work Location: In person

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