Service Advisor

Quick Lane at Apple Ford Lincoln • Full-time • Columbia, Maryland, United States • $45k - $150k / year • 4d ago

Job Overview Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment.

Responsibilities

Welcome customers warmly and assist them with their vehicle service needs.
Discuss vehicle concerns with customers and document initial observations for further diagnostics.
Coordinate appointment schedules and maintain timely communication throughout the service process.
Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines.
Work closely with technicians and the parts team to ensure accurate, efficient service.
Keep customers updated on any changes to their repair orders, costs, or schedules.
Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance.
Follow up with customers post-service to ensure satisfaction and address any remaining concerns.

Qualifications

Proven experience in a similar role within the automotive service industry.
Solid understanding of automotive systems and repair processes.
Exceptional communication skills with a focus on customer satisfaction.
Ability to multitask and prioritize in a fast-paced setting.
Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred).
High school diploma or GED; further technical or business education is a plus.
Valid driver’s license with a clean record.

Pay

Quick Lane Advisor: $45,000 – $60,000 per year
Full Service Advisor: $60,000 – $150,000 per year

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Vision insurance
Employee Assistance Program
Unpaid personal leaves of absence (in limited circumstances)
Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness
Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave

Work Schedule

Full-time position with 8-hour shifts.
Primary workdays: Monday to Friday, with occasional weekend shifts as required.

Location

Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily.

If you’re passionate about delivering top-notch automotive service and building strong relationships with customers, join Quick Lane at Apple Ford of Columbia. Apply today and become part of a team that values professionalism, growth, and outstanding customer care.

Questions can be directed to CFord@appleford.com