Automotive Service Manager

Confidential • Full-time • Denton, Maryland, United States • $85k - $95k / year • 3w ago

Job Summary

We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this role, you will oversee daily operations, ensure top-quality vehicle repairs, and deliver outstanding customer service. Your leadership will drive team performance, maximize profitability through upselling and efficient service processes, and uphold the highest standards of automotive repair and diagnostics.

Responsibilities

Manage all aspects of the service department, including scheduling, workflow, and customer interactions
Lead a team of service technicians, mechanics, and support staff to achieve operational excellence
Oversee automotive diagnostics, repairs, and maintenance services such as oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brakes, and collision repair
Implement effective upselling strategies to enhance revenue while ensuring customer satisfaction
Maintain detailed service writing and auto estimating to accurately document work orders and repair costs
Ensure compliance with safety standards and proper vehicle handling procedures
Foster a positive environment focused on teamwork, continuous improvement, and exceptional customer care

Qualifications

Proven experience in auto service management or dealership service operations
Strong mechanical knowledge with hands-on mechanic experience preferred
Expertise in automotive diagnostics, repair procedures, and technical troubleshooting
Excellent customer service skills with the ability to communicate technical information clearly
Demonstrated ability in auto estimating and service writing software tools
Knowledge of automotive systems including transmissions, oil changes, collision repair, alignment, suspension, tire services, diesel engines, shocks & struts, brake systems, air brakes
Experience in upselling vehicle services confidently while maintaining integrity
Valid driver’s license with a clean driving record
Ability to handle cash transactions accurately and manage dealership sales processes

Join us as an Automotive Service Manager to lead a passionate team dedicated to delivering top-tier automotive care. Bring your expertise in automotive repair and management to create memorable customer experiences while driving operational success!

Pay: $85,000.00 - $95,000.00 per year

Benefits: