Mercedes-Benz Service Advisor

Fletcher Jones Motorcars • Newport Beach, California, United States • $90k - $213k / year • 2w ago

At Fletcher Jones Motorcars, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Monitor the progress of each vehicle throughout the day and update customers frequently
Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Qualifications

Valid driver's license and clean driving record
Previous experience as a Service Advisor preferred

Pay: $90,000 - $213,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions, but they will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $82,000 to $206,500 per year based on performance.