Automotive Service Manager

Confidential Car Dealership • Full-time • Richmond, Virginia, United States • $200k - $250k / year • 3m ago

Service Manager — Premier Luxury Import Dealership

Central Virginia | Full Time | Confidential Search

The Opportunity

A high-performing luxury import dealership in Central Virginia is conducting a confidential search for an experienced Service Manager to take an already-strong fixed operation to its next level. The store has a top-tier brand, a prime location in a growing market, a tenured and capable team, and a consistent record of strong performance. What it needs now is a proven fixed ops leader who can raise the ceiling — someone who looks at a good department and knows exactly how to make it great.

You'll have the full backing of ownership and a General Manager who understands fixed operations and invests in them.

What You'll Own

Full leadership of the service department — the drive, the shop, and the P&L
Effective labor rate (ELR) strategy: pricing discipline, discount control, and grid integrity
Hours per RO growth through inspection process, advisor coaching, and menu presentation
CSI performance above brand benchmarks — growth without sacrificing the customer experience
Technician recruiting, retention, and development in a competitive labor market
Advisor performance management, training, and accountability
Shop loading, capacity planning, and production efficiency
Customer-pay gross growth and fixed absorption
Budgeting, forecasting, expense control, and warranty compliance

What You're Stepping Into

A top-tier luxury franchise with strong factory support and training
A tenured, skilled team — this department needs leadership, not a rebuild
A modern facility in a prime location
Ownership that invests in fixed operations and promotes from within

Who We're Looking For

5+ years leading a high-volume dealership service operation as a Service Manager; luxury/import experience strongly preferred
A documented track record of improving ELR, hours per RO, and service gross while maintaining or exceeding CSI
A leader who can earn the respect of a tenured team and raise standards without breaking the culture
Fluency with modern DMS and service-lane tools (CDK, Reynolds & Reynolds, Dealertrack, Xtime, or similar)
A builder: technician pipelines, advisor development, and processes that outlast any one person

Compensation & Benefits

[$200,000–$250,000+] total annual earning potential — competitive base plus performance incentives tied directly to fixed ops results
Medical, dental, and vision coverage; 401(k); paid time off
Relocation assistance available for the right candidate

Confidentiality

This search is being conducted in strict confidence — for our team and for you. All applications and conversations will be held confidential, and your current employer will not be contacted without your explicit permission.

We are an equal opportunity employer.

Pay: $200,000.00 - $250,000.00 per year

Benefits: