Automotive Service Advisor / Writer (dealership experience required)

Brigham-Gill Village Chrysler Dodge Jeep Ram • Full-time • Natick, Massachusetts, United States • $75k - $125k / year • 2w ago

Brigham-Gill Village CDJR is looking for an experienced Automotive Service Advisor / Writer to join their busy store.

About Us: We are part of the Village Automotive Group. Village Automotive Group consists of several award-winning stores spanning Greater Boston (and now Colorado), representing brands such as Audi, Porsche, Volvo, Polestar, Koenigsegg, McLaren, Aston Martin, Lamborghini, Maserati, Honda, GMC and CDJR. We have been the trusted name by the community for over 60 years. Our success flows from our owner's philosophy that a successful retail business starts with satisfied employees. By creating a family environment where people enjoy going to work, our employees feel emboldened to provide quality service that often goes above and beyond.

Job Type: Full Time
Pay: $75,000-$125,000

Responsibilities

Greet every customer that enters our facility with hospitality and respect
Obtain the customers’ and their vehicle’s information
Determine and recommend needed maintenance, repairs and services based on the vehicle information and history
Answer technical questions about vehicle problems, warranties, services, and repairs
Oversee service orders & related documentation
Set service appointments and assign tasks to service department employees
Manage the store’s workflow and delegations to the service technician team
Communicate and update customers on the progress of their vehicle
Build long-term relationships between the store, yourself and the customer

Qualifications

3+ years of automotive service advisor experience required
21+ years old
Valid driver’s license with good driving record
Proficient in using computer systems and software applications
Excellent communication and interpersonal abilities
Strong organizational and time management skills
Attention to detail
Team oriented
Ability to bend, move, lift and physically perform duties in the scope of this position

Benefits

Competitive Compensation
Health & Dental Insurance — 50% company paid, no deductible option available
Vision Insurance
401(k) Plan with Generous Company Match
Paid Time Off / Vacation Time
Life and Disability Insurance
Flexible Spending Account
Employee Purchase Program / Discount
Wellness Programs
Company-Paid Outings
Weekly pay
Employee Referral Bonus
Work-Life Balance
Small Business / Family Oriented Culture
Large Loyal Customer Base

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.