Service Manager

Confidential • Full-time • South Hadley, Massachusetts, United States • $67.69k - $97.68k / year • 3m ago

Job Summary

We are seeking an energetic and highly organized Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive the growth of our service business. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality automotive repairs and maintenance, fostering a positive environment that promotes efficiency, safety, and customer satisfaction. If you thrive in a fast-paced setting and possess a passion for automotive excellence, this is your opportunity to make a significant impact in our dynamic dealership.

Duties

Manage daily service department operations, including scheduling, workflow coordination, and resource allocation to maximize productivity and customer satisfaction
Lead, motivate, and develop a team of service technicians and advisors to achieve performance goals and uphold high standards of quality and professionalism
Oversee diagnostics, repairs, and maintenance procedures
Ensure all work adheres to safety protocols and industry standards while maintaining compliance with manufacturer guidelines
Handle customer inquiries professionally, resolve issues promptly, and ensure an outstanding overall customer experience
Oversee estimating and service writing processes to accurately document repairs and communicate effectively with customers
Stay current with repair trends and technical advancements to provide expert guidance to your team

Skills

Proven dealership experience with a strong background in service management
Extensive knowledge of diagnostics, repair techniques, and mechanical systems including transmissions, oil changes, brake systems, alignments, suspensions, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Strong leadership qualities with the ability to motivate a team towards achieving operational goals
Mechanical knowledge complemented by hands-on mechanic experience or service technician background
Ability to prioritize tasks efficiently in a fast-paced environment while maintaining attention to detail

Join us as a Service Manager where your expertise will drive success! We are dedicated to supporting your growth through ongoing training opportunities while providing a vibrant workplace that values innovation and teamwork. If you’re passionate about excellence and eager to lead a high-performing team in delivering exceptional service experiences—apply today!

Benefits: