Montrose Ford Nissan is hiring an Automotive Service Writer / Advisor
MUST be a team player, having a spirit of helpful, friendly, courteous cooperation in all dealings - with Customers, Management, and Co-Workers. Ability to achieve high customer satisfaction scores, while also able to sell needed repairs in a timely manner.
Also helpful: strong documentation skills and solid communication skills, while working with customers, have the ability to listen, empathize and act on a myriad of different automotive-related situations daily. Stay current, and up to date, on all manufacturer training requirements.
**** POSITION SUMMARY: Meets customers on the service drive and determines requested and/or needed service for their vehicle. Completes assorted paperwork; routinely tracks customer's vehicle while in the service areas and follow-up with customer by telephone or via face-to-face interaction with the customer; follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness and follows all state, federal and DMV laws and regulations and adheres to all company policies, procedures and ethical standards and established industry guidelines; answers all telephone inquiries of customers, vendors and co-workers; maintains pending repair order paperwork by using a standard filing system that is available for immediate reference and retrieval; safely drives vehicles on pre-established routes; physically, manually and auditory inspects vehicles and identifies any additional technical work that may be required, plus any defects, flaws, blemishes and damage either on the exterior or interior of the vehicle.
Dealership or independent shop multi-line experience such as Jiffy Lube, Firestone, Meineke, or Grease Monkey, etc. **REQUIRED**. Technical school graduates or attendees; ASE &/or Manufacturer Certifications not required; willing to train.
WE WANT MOTIVATED PEOPLE! WE WANT WINNERS!
- 5-Day Work week!
- Benefits Possible. Compensation DOE; EOE.
- Friendly Environment: You might find yourself actually enjoying going to work!
- Pay range is a starting point, depending upon experience
If you are good with people, with a professional appearance and you are READY TO WIN, reply to this ad and attach your resume; and we will schedule a confidential interview for an immediate employment decision.
This Company Describes Its Culture as:
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
Typical end time:
Typical start time:
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Work Location: In person
