Assistant Service Advisor

Garavel Chrysler Jeep Dodge Ram • Full-time • Norwalk, Connecticut, United States • $40k - $50k / year • 2m ago

Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 11 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts, or selling one. We hire for attitude, and we train for skills.

We rely on teamwork because no one person in our organization can work without the help of others.

At Garavel, our employees receive:

Generous pay program with salary and bonuses
Positive Management Support
Medical and Dental Plans
Paid Vacation
Paid Holidays
Paid Sick Time
Uniforms
401k Plan with Company Match

Job Summary: As an Assistant Service Advisor, your role is to assist and support the Service Advisors with day to day tasks of our Service Department. Make the most of your time to increase repair order performance and improve customer handling processes. Step in to perform Service Advisor duties when one is unavailable.

Essential Responsibilities:

Greet customers promptly.
Direct customers to the proper Service Advisor.
Coordinate loan car paperwork
Review the pre-written repair orders
Perform customer service follow-up calls
Notify the Service Manager immediately of any unsatisfied customers, so that the matter can be addressed immediately.
Fill in for the Service Advisor’s when they are not on the job (lunches, illness, vacations, etc.).
Any additional duties assigned by management.
Lot porter duties when one is unavailable, including parking cars and retrieving cars for customers.
Service Advisors duties when one is unavailable, including administrative duties, printing the next day’s pre-writes, attaching warranty inquiries, calling extended contract companies’ approvals, writing internal repair orders, processing PDI’s, etc

Requirements:

Experience working at an auto dealership or auto repair is preferred.
Strong customer service skills.
Excellent verbal and written communication skills.
Ability to explain complex automotive repairs to customers in a manner that makes sense.
Good time management skills and multitasking ability.
Ability to work well with Service Technicians.
Maintains a professional appearance and Garavel uniform worn
Valid driver’s license.
Clean driving history.
Regular Attendance

Physical Demands:

Ability to continuously stand or walk.
Ability to bend, squat, climb stairs and lift occasionally
Ability to lift up to 60 pounds
Move frequently in and out of vehicles

The Garavel Auto Group is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V