Heavy Duty Service Writer, Parts Assistant,

Diesel Performance • Full-time • Grand Junction, Colorado, United States • $21 - $28 / hour • 2m ago

Job Summary

We are seeking an energetic and detail-oriented Heavy Duty Service Writer and Parts Person to join our dynamic team. In this pivotal role, you will serve as the Secondary point of contact for customers needing service and parts support for heavy-duty vehicles. Your expertise will help streamline service operations, provide exceptional customer service, and ensure accurate parts look up and helping with parts. This position offers a fantastic opportunity to work in a fast-paced environment where your mechanical knowledge and sales skills will drive customer satisfaction and business growth.

Duties

Greet customers promptly and professionally, establishing rapport to understand their service needs for heavy-duty trucks and equipment
Write detailed service orders, accurately documenting vehicle issues, repairs, and recommended services using estimating software
Collaborate with technicians to relay diagnostic findings and assist with vehicle repair estimates
Upsell additional services and parts by clearly explaining benefits to customers, enhancing their experience and increasing sales opportunities
Help with parts inventory efficiently, including ordering, receiving, stocking, and locating parts needed for repairs
Assist customers in selecting the right parts for their vehicles, providing technical guidance based on mechanical knowledge
Handle cash transactions accurately while maintaining proper documentation for all sales and service activities
Communicate effectively with clients regarding vehicle status, repair timelines, and cost estimates to ensure transparency and satisfaction
Assisting the service Manager in billing, quoting, parts, and willing to jump in anywhere needed.

Skills

Proven experience as a Service Writer or Parts Person within repair shop specializing in heavy-duty vehicles
Strong mechanical knowledge of automotive systems including transmissions, brakes, suspension, shocks & struts, tires, oil changes, alignments, and engine repairs
Familiarity with Fullbay and computer estimating tools for accurate quoting
Excellent customer service skills with the ability to communicate clearly and professionally with clients of diverse backgrounds
Ability to upsell services confidently while maintaining integrity and customer trust
Experience with dealership operations, auto service management, and auto estimating procedures is highly desirable
Knowledge of automotive diagnostics to better understand technician reports and facilitate accurate service writing
Ability to handle cash transactions accurately while managing inventory efficiently
Valid driver’s license with a clean driving record to support vehicle test drives or related duties

Join us in delivering top-tier heavy-duty vehicle service by combining your technical expertise with outstanding customer care. This role is perfect for motivated individuals eager to grow their career in automotive repair while making a tangible difference in our customers’ operations!

Pay: $21.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Health savings account
Retirement plan

Application Question(s):

Do you have experience in billing with Holman, Auto Integrated?
Do you have good communication skills? Are you able to multi task and work at a very high pace? Explain how you will keep track of it all?
Do you pay attention to detail and remember from past jobs, stay organized? Willing to go above and beyond?

Experience: