Service Advisor

Nebraskaland-Kansasland-Coloradoland Tire Group • Full-time • Denver, Colorado, United States • $20 - $26 / hour • 1w ago

A Service Advisor acts as the primary point of contact between customers and automotive technicians at a dealership, responsible for greeting customers, assessing their vehicle service needs, explaining necessary repairs, providing cost estimates, scheduling appointments, communicating with technicians, and ensuring customer satisfaction throughout the repair process; essentially serving as a liaison between the customer and the service department while also promoting additional services and maintaining a high level of customer service.

Key responsibilities of a service advisor include:

Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.
Digital Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
Diagnosis and repair recommendations: Consulting with technicians to diagnose the problem, explaining the necessary repairs in clear terms to the customer, and providing cost estimates.
Repair order creation: Preparing detailed repair orders outlining the work needed, parts required, labor costs, and estimated completion time.
Scheduling appointments: Coordinating service appointments with customers based on their availability and the technician's schedule.
Communication with technicians: Relaying customer concerns and repair details to technicians, and updating customers on the progress of their vehicle repairs.
Upselling services: Identifying additional maintenance or repair needs and presenting them to the customer as potential service options.
Payment processing: Collecting payment for repairs and ensuring accurate billing.

Required skills for a service advisor:

Excellent communication skills: Clearly explaining technical information to customers in a understandable way
Customer service expertise: Building rapport with customers and resolving complaints effectively
Technical knowledge: Basic understanding of automotive systems and repair procedures
Salesmanship: Ability to present additional services and products to customers
Organizational skills: Managing multiple customer appointments and repair orders efficiently
Computer proficiency: Using VAST & DVI management systems to access vehicle history and create repair orders

About us:

With 50 years in the business, we’ve learned that success comes from treating people right. We appreciate this opportunity to show you how we believe in doing business. Whichever name you know us by, we’re the same company with the same great people... honest, local folks who are dedicated to keeping the customer happy. With 54 locations in 5 states and nearly 400 great associates, come work for us. Find a career not just a job.

We offer a benefits package that features: