Customer Service - Warranty Representative

Olympic Equipment • Full-time • Arlington, WA, US • $24 - $30 / hour • 4d ago

Position Overview

Customer Service Representative – Automotive Shop Equipment & Car Lifts

Location: Arlington WA.
Schedule: Full-time, 40 hours/week
Compensation: $22.50–$30 per hour, depending on experience
Benefits: Health insurance, paid time off

About Us

We are a fast-growing supplier of automotive car lifts and auto shop equipment, serving auto repair shops, tire shops, and mechanics. Our company is experiencing outstanding growth of approximately 25% per year, and we’re looking for a customer service specialist, preferably with mechanical knowledge or an auto shop background, desiring a long-term career opportunity, not just a job, a customer service specialist, preferably with mechanical knowledge or auto shop background desiring a long-term career opportunity, not just a job.

Position Overview

The Customer Service Representative will be the first point of contact for customers requesting warranty service, handling freight claims, returns, ordering and shipping parts, maintaining records, and scheduling service calls. You will handle inbound calls, emails, and online inquiries, while offering excellent customer service.

This is a great role for someone with customer service and sales experience with an interest or background in auto repair, tire shops, or mechanical work.

Key Responsibilities

Answer and respond promptly to customer inquiries via phone, email, and online channels
Understand customer needs and recommend appropriate solutions.
Follow up on warranty issues.
Use our CRM system to log interactions and manage customer concerns effectively.
Collaborate with team members in sales, operations, and shipping.
Follow established procedures, processes, and company policies.

Required Qualifications

1-3 years of customer service
1–3 years of sales experience (inside sales or related role preferred)
Excellent verbal and written communication skills
Strong computer skills and CRM proficiency
Ability to follow directions and established processes
Ability to work well with others in a team environment
Solid negotiation and closing skills

Preferred Experience

Background or experience in:
Customer service/sales
Auto repair
Tire shop operations
Mechanical/automotive environment
Comfort discussing technical equipment, specifications, and shop needs
English / Spanish sspeaking a plus

What We Offer

Competitive salary: $24–$30 per hour, based on experience
Stable 40-hour work week
Health insurance
Paid time off
Opportunity to grow with a company experiencing 25% annual growth
Supportive team environment where your contribution is valued
Long-term career path in a growing industry

How to Apply

Please submit your resume and a brief cover letter explaining your sales experience and any industry sales, automotive, mechanic, or tire shop background you may have.

Job Types: Full-time, Contract

Pay: $24.00 - $30.00 per hour

Benefits: