Motor Sports of Willmar is a powersports dealership. Our brands include Polaris, Honda, Kawasaki, Yamaha, Suzuki, Can-Am, Ski Doo, Sea Doo, Spyder
We are seeking a customer-focused, detail-oriented, and dependable Service Writer to join our team. As a Service Writer, you will be responsible for providing excellent customer service, coordinating service appointments, managing repair orders, and ensuring efficient communication between customers, mechanics, and other departments. You will primarily work with all-terrain vehicles, side by sides, personal watercraft, motorcycles, and snowmobiles.
Responsibilities:
1. Customer Service: Provide exceptional customer service by listening to customer concerns, answering their questions, and addressing their needs promptly and professionally.
2. Repair Order Management: Initiate and manage repair orders from start to finish. Communicate with customers throughout the process, providing updates on job progress and any additional work required. Logging all interactions and relevant details on repair order for easy reference by all parties involved. Cashiering repair orders ensuring correct pricing and appropriate payment methods.
3. Scheduling and Coordination: Schedule mechanics' work for the day, ensuring they have the necessary parts and equipment to complete each job efficiently. Maintain a fast-paced and organized work environment.
4. Machine Walk-Arounds: Perform walk-arounds of customers' machines, document repair needs and detailing the scope of work required. Include accurate and thorough descriptions in the repair orders to ensure proper completion of repairs.
5. Maintenance Scheduling: Possess knowledge of machine maintenance schedules and inform customers of recommended service intervals. Schedule maintenance work accordingly to ensure optimal performance and customer satisfaction.
6. Collaboration: Work closely with all departments within the company, including mechanics, sales, and management, to facilitate smooth operations and exceptional customer experiences.
7. Warranty Management: Coordinate warranty work with manufacturers, obtaining approval before performing repairs. Ensure all necessary documentation is completed accurately to facilitate warranty claim processing.
8. Clean and Professional Environment: Keep the service area clean, organized, and professional-looking to provide a welcoming atmosphere for customers and promote a positive working environment.
9. Culture-Fit: Embrace and contribute to our company culture, which emphasizes prioritizing customers, enjoying work, and valuing rest and family. Participate in team-building activities to foster a supportive and enjoyable work environment.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
Shift:
Work Days:
Ability to Commute:
- Willmar, MN 56201 (Required)
Ability to Relocate:
- Willmar, MN 56201: Relocate before starting work (Required)
Work Location: In person