Service Writer/Advisor

Coral Springs AutoMall • Full-time • Coral Springs, Florida, United States • $65k - $120k / year • 1m ago

We are looking for an experienced Service Advisor for our dealership! If you are ready to take your career to the next level, then we have an opportunity for you.

Position Summary

We are seeking a customer-focused, organized, and motivated Automotive Service Advisor to join our service team. The Service Advisor serves as the primary point of contact between customers and technicians, ensuring a smooth, professional, and positive service experience from vehicle check-in through delivery.

The ideal candidate has strong communication and sales skills, automotive knowledge, and the ability to build lasting customer relationships while maximizing service department efficiency, customer satisfaction, and profitability.

Key Responsibilities

Greet customers promptly and professionally, determine their service needs, and establish a positive customer experience.
Conduct vehicle walk-arounds, document customer concerns, and accurately write repair orders.
Recommend maintenance and repair services based on manufacturer guidelines, mileage, inspections, and technician findings.
Explain repair recommendations, labor costs, parts pricing, and estimated completion times clearly to customers.
Prepare accurate estimates, obtain customer authorization, and communicate any changes in repair costs or timelines.
Coordinate with technicians, parts personnel, and the service manager to ensure efficient workflow and timely vehicle completion.
Maintain regular communication with customers regarding repair status, additional findings, and delivery expectations.
Present recommended services professionally and ethically to increase customer-pay sales, hours per repair order, and overall service department revenue.
Monitor repair orders from check-in through completion, ensuring accuracy and proper documentation.
Review completed repairs, explain work performed, and coordinate vehicle delivery and payment.
Handle customer questions, concerns, and complaints professionally, escalating issues when necessary.
Maintain accurate customer records and follow dealership or shop policies, warranty procedures, and manufacturer requirements.
Follow up with customers after service visits to encourage satisfaction, retention, and repeat business.
Meet or exceed established performance goals for customer satisfaction, sales, productivity, and service retention.
Maintain a clean, organized, and professional service drive and customer reception area.

Qualifications and Requirements

Previous automotive service advisor, service consultant, or related automotive customer service experience preferred.
Strong customer service, communication, interpersonal, and sales skills.
General knowledge of automotive systems, maintenance schedules, and common repair procedures.
Ability to explain technical information in a clear and understandable manner.
Experience using automotive dealer management systems (DMS), repair order software, and electronic estimating tools preferred.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Ability to work effectively with technicians, parts departments, management, and customers.
Professional appearance, positive attitude, reliability, and strong attention to detail.
Basic computer skills and proficiency in documenting customer interactions and repair information.
Valid driver's license with an acceptable driving record, as required by the employer.

Performance Expectations

The Automotive Service Advisor is expected to contribute to the overall success of the service department by focusing on:

Customer Satisfaction: Delivering a professional, transparent, and customer-first experience.
Sales Performance: Recommending appropriate maintenance and repairs while building customer confidence.
Revenue and Profitability: Supporting service department sales and gross profit objectives.
Productivity: Managing repair orders efficiently and minimizing unnecessary delays.
Accuracy: Maintaining complete repair orders, accurate estimates, and proper customer authorizations.
Customer Retention: Building long-term relationships that generate repeat service business and referrals.
Teamwork: Maintaining effective communication and cooperation with technicians and service department personnel.

Work Environment

This position operates in an automotive dealership or repair facility and involves frequent interaction with customers, technicians, and other service department personnel. The role requires the ability to manage multiple repair orders, work under time constraints, and maintain professionalism during busy periods.

Work schedules may include evenings and Saturdays, depending on business needs.

Compensation and Benefits

Compensation may include a competitive base salary, commission, or performance-based incentives tied to individual and department results.

Benefits:
*Full range of benefits including health, dental, vision

*401(k) and more

*Employee discounts

*Wellness discount

Equal Opportunity Employer:
Coral Springs Automall does not discriminate against any employee or job applicant on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, gender, sexual orientation, pregnancy or military status, in the process of hiring, retention, or the promotion of employee.

Job Type: Full-time

Pay: $65,000.00 - $120,000.00 per year

Benefits: