BDC Manager Responsibilities:
- Monitor performance of business development team
- Build rapport during outbound customer follow up (not cold calls)
- Confirm the customer has a good experience at the dealership
- Handle customer concerns in a friendly, diplomatic matter
- Ability to make quality outbound calls
- Ability to convert internet inquiries into confirmed appointments
- Attend sales meetings
BDC Manager Requirements:
- Prior management / Automotive experience
- Excellent verbal and written communication skills
- Strong customer service skills
- Strong phone and computer skills
- Ability to multi-task
- Positive upbeat attitude
- Professional etiquette and demeanor
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Job Type: Full-time
Pay: $48,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
