Confidential Opportunity with a Large Import Automotive Group
A large import automotive group in Michigan is conducting a confidential search for an experienced Service Director to provide strategic leadership for its service operations.
This is a senior leadership opportunity for a proven fixed-operations professional who knows how to develop managers, build high-performing teams, improve profitability, and deliver an exceptional customer experience.
The ideal candidate is a strong leader, coach, and trainer who can establish clear expectations, develop employees at every level, and create a culture built around accountability, teamwork, and continuous improvement.
Key Responsibilities
- Provide strategic leadership and direction for the service operation.
- Lead, coach, and develop Service Managers, Service Advisors, Technicians, and support staff.
- Identify and develop future leaders within the organization.
- Establish clear performance expectations and maintain accountability throughout the department.
- Implement training programs focused on leadership, sales, customer service, and operational excellence.
- Recruit, onboard, develop, and retain top service talent.
- Drive profitability, labor sales, customer retention, and sustainable department growth.
- Monitor and improve key performance indicators, including CSI, effective labor rate, hours per repair order, technician productivity, efficiency, capacity, and retention.
- Evaluate staffing, scheduling, workflow, dispatching, and shop capacity to maximize production.
- Develop strategies to increase customer-pay, warranty, and internal service business.
- Ensure consistent execution of departmental processes and performance standards.
- Maintain compliance with manufacturer requirements, dealership policies, and applicable regulations.
- Partner with Parts, Sales, and executive leadership to improve total dealership performance.
- Review financial statements, forecasts, budgets, expenses, and departmental results.
- Resolve escalated customer concerns professionally and effectively.
- Maintain a safe, organized, professional, and performance-driven work environment.
Qualifications
- Previous automotive Service Director or senior Service Manager experience is required.
- Import or franchise dealership experience is preferred.
- Proven success leading and growing a high-volume automotive service operation.
- Demonstrated ability to develop managers and build high-performing teams.
- Strong financial knowledge, including experience with budgets, forecasts, expenses, and departmental profitability.
- Thorough understanding of fixed operations, manufacturer requirements, and dealership service processes.
- Proven ability to improve profitability, productivity, customer satisfaction, and retention.
- Strong leadership, communication, organizational, and problem-solving skills.
- Proficiency with dealership management systems, reporting tools, and service software.
- Valid driver’s license with an acceptable driving record.
What We Offer
- Executive-level compensation with uncapped earning potential
- Performance-based bonus opportunities
- Significant career-growth and advancement opportunities
- Ongoing leadership training and professional development
- Manufacturer training and development programs
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Support from an established executive leadership team
- The resources and autonomy to build a best-in-class service operation
- A professional culture focused on leadership, accountability, and employee development
All inquiries and applications will be handled with strict confidentiality.
If you are an accomplished fixed-operations leader ready to develop people, elevate performance, and make a meaningful impact within a growing import automotive group, we want to hear from you.
Work Location: In person
