Lum’s Auto Center | Toyota & Chrysler Dodge Jeep Ram
Warrenton, Oregon
Lead the Operation. Build the Team. Own the Results.
Lum’s Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.
This is an opportunity for an experienced Service Manager who wants more than a title.
We’re looking for someone who wants to take a great service department and make it world class.
You’ll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.
THE OPPORTUNITY
Lum’s has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.
The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.
This is a hands-on leadership position for someone who believes that great results come from:
Great people + great processes + great accountability.
WHY THIS OPPORTUNITY IS UNIQUE
Established Toyota & CDJR dual-brand operation
Opportunity to significantly grow customer-pay business and overall service profitability
Ability to influence staffing, recruiting, training, and team development
Opportunity to build a high-performance culture around measurable KPIs
Leadership support and investment in people, equipment, technology, and processes
Strong opportunity to improve technician productivity and service-drive performance
Beautiful location on the Oregon Coast
Long-term opportunity to make a meaningful impact on the dealership's Fixed Operations performance
WHAT YOU'LL BE RESPONSIBLE FOR
Lead the People
Recruit, retain, coach, and develop Service Advisors and Technicians
Establish clear expectations and accountability
Develop future leaders within the department
Create a culture where high performance is expected — and supported
Drive the Numbers
Take ownership of the KPIs that determine service-department profitability, including:
Customer Pay ELR
Hours per RO
Customer-pay labor sales
Technician productivity and efficiency
Gross profit
Net-to-gross
MPI execution and sales
Warranty and internal performance
Customer retention and CSI
You won't simply review the numbers.
You'll use them to lead the business.
Build the Process
Establish consistent service-drive processes
Improve write-up, MPI, inspection, and presentation procedures
Strengthen scheduling and dispatching
Reduce WIP and production bottlenecks
Improve communication between Service, Parts, and Technicians
Identify missed opportunities and create systems to capture them
Create repeatable processes that allow the department to grow without sacrificing the customer experience
Own the Customer Experience
Our customers should know exactly what to expect when they visit Lum's.
You'll lead the team in creating an experience built around:
Trust. Communication. Transparency. Professionalism.
The goal isn't simply to sell more work.
It's to earn the customer's trust to take care of more of their vehicle.
COMPENSATION & BENEFITS
$120,000+ Annual Earning Potential
Based on experience + additional performance bonus opportunity
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Competitive base/guaranteed compensation based on experience
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Additional performance-based bonus potential
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Health, dental, and vision insurance
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Supplemental insurance offerings
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401(k) with company participation
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Paid time off & Holidays
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Vehicle Demo Allowance
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Holiday Savings Bonus
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Leadership development opportunities
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Opportunity for long-term advancement
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Relocation assistance may be available for the right candidate
THE LIFESTYLE BONUS
Warrenton sits on Oregon's stunning northern coast, surrounded by beaches, rivers, forests, outdoor recreation, and some of the Pacific Northwest's most beautiful scenery.
You're minutes from Astoria, the Pacific Ocean, and countless opportunities for fishing, boating, hiking, hunting, camping, and exploring the Oregon Coast.
It's a community where you can build a career without giving up the quality of life that brought you to Oregon in the first place.
THIS ISN'T JUST ANOTHER SERVICE MANAGER JOB.
It's an opportunity to lead a team, build a culture, improve a business, and make your fingerprints visible on the results.
If you're a Service Manager who wants to be challenged, empowered, and given the opportunity to build something great, we'd like to meet you.
WHO WE'RE LOOKING FOR
We're looking for a proven leader, not simply someone who has held the Service Manager title.
You may be an experienced Service Manager looking for a better opportunity — or a strong Assistant Service Manager, Service Lane Manager, or senior Fixed Operations leader ready to take the next step.
Has a proven track record of improving service-department performance
Understands the economics of a profitable Fixed Operations department
Knows how to coach Advisors and Technicians
Is comfortable managing by KPIs and accountability
Is an excellent recruiter and team builder
Understands the importance of customer experience and retention
Has strong organizational and communication skills
Is comfortable making decisions and holding people accountable
Brings energy, urgency, and professionalism to the service drive
Has a builder's mindset
Most importantly...
You're the type of leader who walks into a department and immediately starts thinking:
“How do we make this better?”
If you're ready to make a real impact—and help build something better—we want to hear from you. Say NO to neutral and apply to join our team today.
Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
