Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will ensure a seamless experience from the moment clients arrive, guiding them through service options, estimating costs, and coordinating repairs with our skilled technicians. Your mechanical knowledge and excellent communication skills will help build lasting customer relationships while driving revenue through upselling and service recommendations. This position offers an exciting opportunity to combine your automotive expertise with exceptional customer service to deliver top-tier automotive care.
Duties
- Greet customers warmly, listen to their vehicle concerns, and accurately document service requests.
- Explain repair and maintenance options clearly, providing detailed estimates using estimating software.
- Upsell additional services such as oil changes, tire rotations, brake repairs, suspension work, or transmission diagnostics to maximize customer value.
- Coordinate with technicians to prioritize repairs, ensuring timely completion of services while maintaining quality standards.
- Manage service writing tasks efficiently, including creating detailed repair orders and updating customers on progress.
- Conduct vehicle inspections and utilize automotive diagnostics tools to identify issues accurately.
- Handle cash transactions and process payments securely while maintaining accurate records.
- Communicate effectively with clients regarding vehicle status, repair recommendations, and maintenance schedules to foster trust and satisfaction.
Skills
- Proven experience in auto service management or as a service technician with strong mechanical knowledge.
- Familiarity with estimating software and computer-aided vehicle damage estimating tools.
- Solid understanding of automotive diagnostics, repairs (including brakes, shocks & struts, transmissions), and routine maintenance (oil changes, tire service).
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Ability to upsell services confidently while ensuring customer needs are met authentically.
- Experience working in a dealership environment or collision repair setting is highly desirable.
- Strong organizational skills with attention to detail in estimating, service writing, and cash handling processes.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your commitment to outstanding customer experiences will make a real difference every day. We value energetic professionals eager to grow their careers in a supportive environment that recognizes your skills and passion for the automotive industry.
Pay: $8,000.00 - $15,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
