Service Writer/Customer Service

MAD Detailing / MAD 4x4 • Full-time • Granby, CO, US • $18 / hour • 10m ago

Join the team at MAD Detailing (MAD 4X4) – We're Hiring a Service Writer/Receptionist!

MAD Detailing (MAD 4X4) is seeking a friendly, organized, and tech-savvy Service Writer/Customer Service Representative to be the first point of contact for our customers and a key player in our daily operations.

This is a part-to-full time position ideal for someone who enjoys a fast-paced environment, has a passion for customer service, and brings creativity and professionalism to both in-person and online interactions.

Key Responsibilities:

Greet customers in person and provide guidance on detailing, window tinting, paint protection, and suspension services.
Answer phone calls, return voicemails, and respond to customer inquiries via email.
Schedule service appointments and manage the shop calendar efficiently.
Troubleshoot and communicate minor service concerns with customers.
Follow up on leads and pending service inquiries to drive sales and retention.
Process payments and assist with collections on past-due balances.
Perform parts research and place orders as needed.
Keep the lobby and customer areas clean, presentable, and well-stocked.
Manage and grow our social media presence, including creating, posting, and editing content.
Take high-quality photos of vehicles and services for marketing and social platforms.
Maintain accurate records of customer communications and services.

Qualifications:

Previous experience in customer service, sales, or front desk roles.
Strong phone and email communication skills with a professional and friendly demeanor.
Familiarity with Microsoft Outlook and Google tools.
Social media management experience across platforms like Instagram and Facebook.
Comfortable using professional-grade cameras and photo editing tools.
Highly organized with strong attention to detail and follow-through.
Self-motivated, dependable, and able to manage multiple tasks in a dynamic environment.

Schedule & Compensation:

Part to full-time availability, Monday through Saturday
Starting pay: $18/hour (with potential for growth based on performance and experience)

Why Join Us?
At MAD Detailing / MAD 4x4, we pride ourselves on delivering top-tier service with a personalized touch.

As the face of our business, you’ll play a vital role in building lasting relationships with customers and helping our shop run smoothly. You’ll also have the chance to express your creativity through social media and marketing content, all while working alongside a passionate, skilled team.

If you’re customer-focused, digitally savvy, and ready to be a central part of our shop’s success—We're looking for you!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

Relocation assistance

Work Location: In person

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