Lead Service Advisor / Counter Manager Mazda’s Plus Auto Repair — Modesto, CA Pay: $91,000 – $100,000+ per year
We’re looking for a relationship-driven service advisor — someone who earns customer confidence, explains recommendations clearly, and creates an experience people actually feel good about, not just sold to. If you know how to build real trust with a customer and back it up with a strong close, we want to talk to you.
About the Role
This is a fast-paced counter position at a growing, family-owned shop (since 2000). You’ll be the first and last voice most customers hear — juggling phone calls, walk-ins, check-ins, and closing conversations, often all at once. The right person is organized and confident under pressure, but just as importantly, warm and patient — someone who listens first and sells second. You won’t be doing it alone.
- Warranty calls and insurance approvals are handled by a dedicated outside team.
- Our custom DVI tool adds visual callouts to every inspection, so customers actually understand what they’re looking at.
- A real-time dashboard keeps you on top of every car in the shop. We’re growing too — up 25% in car count and 15% in sales this year over last.
Responsibilities
- Build long-term relationships with customers through clear communication and honest follow-up
- Present digital vehicle inspections in a way customers understand and trust
- Manage the day-to-day counter workflow — check-ins, parts ordering, returns, and keeping cars moving
- Close sales with confidence, without sacrificing the customer’s trust to get there
- Run the desk independently, without needing daily oversight
The Pay $25/hr base + daily overtime + 3.5% commission on gross profit, uncapped. Realistically $91K–$93K from day one, growing past $100K as the shop grows. First 60 days guaranteed $1,800/week gross while you ramp up. Monthly team bonus on hours targets, plus a bonus for every 5-star Google review the shop earns.
What You Bring
- 2+ years running a front counter at an independent shop or dealership
- A genuine desire to help people, paired with the confidence to close
- Strong multitasking skills — comfortable managing several moving pieces at once
- Clear, patient communication, especially when explaining technical issues to non-technical customers
- Bilingual (English/Spanish) a plus, not required
Benefits
- Health insurance with $425/month employer contribution
- Paid holidays, sick time, and vacation
- Free lunch every Friday, snacks and drinks stocked all week
- Paid industry training
- Dual monitor sit/stand workstation
- Real one-on-ones and honest feedback — you’ll always know where you stand
Schedule: Monday–Friday, 7:30am–5:30pm (1-hour lunch). No weekends.
Ready to be the reason someone trusts their mechanic again? Apply now, we respond fast.
Pay: $90,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
