Experienced Automotive Service Advisor

Elder Hyundai / Genesis of Macomb • Full-time • Macomb, Michigan, United States • $55k - $125k / year • 1w ago

Experienced Automotive Service Advisor

Elder Hyundai & Genesis of Macomb is looking for an experienced Automotive Service Advisor to join our growing Service Department.

We are looking for a motivated, customer-focused professional who understands the importance of building relationships, communicating effectively with customers, and maximizing every service opportunity while maintaining a high level of customer satisfaction.

If you are an experienced Service Advisor looking for a dealership that values its employees, provides the tools and support necessary to succeed, and offers a competitive compensation and benefits package, we would like to meet you.

What You'll Do

Greet customers and accurately document vehicle concerns and requested services
Conduct thorough vehicle walkarounds and identify additional maintenance or repair needs
Recommend services based on manufacturer maintenance schedules, vehicle condition, and customer needs
Prepare accurate repair orders and estimates
Communicate repair recommendations, timelines, and costs clearly to customers
Maintain consistent communication with customers throughout the repair process
Coordinate closely with Technicians, Parts, and the Service Department team
Follow up with customers regarding declined services and future maintenance needs
Maintain a high level of customer satisfaction and professionalism
Properly close and finalize repair orders
Meet and exceed individual and department performance goals

What We're Looking For

Previous Automotive Service Advisor experience required
Strong customer service and communication skills
Ability to effectively recommend maintenance and repair services
Professional appearance and positive attitude
Strong organizational and time-management skills
Ability to work in a fast-paced dealership environment
Comfortable working with customers both in person and over the phone
Valid driver's license and acceptable driving record
CDK Drive and CDK Service experience is a plus, but not required
Hyundai/Genesis dealership experience is preferred, but we are willing to consider experienced advisors from other automotive brands

What We Offer

Monday–Friday work schedule
Competitive Service Advisor compensation plan
Opportunities to increase your earnings based on performance
Medical, dental and vision insurance options
Retirement plan with company benefits
Paid Time Off with accrual
Employee vehicle/service benefits
Training and ongoing professional development
A professional, team-oriented work environment
Opportunity for advancement within a growing dealership organization

Why Join Elder Hyundai & Genesis of Macomb?

We understand that great Service Advisors are one of the most important parts of a successful dealership. Our goal is to provide our advisors with the customers, resources, management support, and compensation structure necessary to succeed.

We are looking for someone who wants more than just a job — we want an experienced automotive professional who wants to become an important part of our team and grow with us.

If you're an experienced Service Advisor looking for a Monday–Friday opportunity with competitive pay and benefits, apply today.

Elder Hyundai & Genesis of Macomb are Equal Opportunity Employers.

Job Type: Full-time

Pay: $55,000.00 - $125,000.00 per year

Benefits: