Overview
We are seeking a dedicated and enthusiastic Customer Service Representative with prior collision center experience to join our team.
This role is vital to providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze situations effectively. Bilingual candidates are encouraged to apply to help us serve a diverse clientele.
Duties
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Prepare preliminary estimates for customers using insurance coverage and those paying out of pocket.
- Communicate effectively with clients through various channels, including phone, email, and chat.
- Perform accurate data entry to maintain up-to-date client records.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Handle cash transactions accurately and follow established cash-handling procedures.
- Support sales efforts by promoting products and services that meet customer needs.
- Collaborate with team members to improve client services and overall customer satisfaction.
- Maintain a professional demeanor while managing a high volume of calls.
Qualifications
- Previous experience in customer service or a collision center or auto body repair facility is preferred.
- Strong verbal and written communication skills, with the ability to engage effectively with customers.
- Proficiency in data entry and computer systems; familiarity with CRM software is a plus.
- Ability to analyze information critically and provide solutions based on customer needs.
- Cash-handling experience is desirable.
- Proficiency in English and Spanish, or other languages, is a significant advantage.
- A positive attitude, a strong work ethic, and the ability to work well under pressure in a fast-paced environment.
Join us in delivering exceptional service and making a positive impact on our customers’ experiences!
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person