Automotive Dealership Service Manager

Confidential • Full-time • Syracuse, New York State, United States • $100k - $175k / year • 2w ago

Automotive Service Manager Opportunity - Domestic Brand

Seeking OEM Franchise Service Department Leader

Compensation: $100,000 - $175,000 Annually
Compensation will be commensurate with experience, qualifications, and demonstrated performance.

Are you a results-driven Automotive Service Manager, Fixed Operations Manager, or dealership leader looking for your next career opportunity?

We are conducting a confidential search for an experienced leader to oversee a successful, medium-volume OEM franchise dealership service department in the Albany Market, NY area. This is an outstanding opportunity to join a dealership focused on continuous growth.

If you are passionate about building a high performing team and driving profitability while delivering exceptional customer experience, we encourage you to apply.

Benefits Include

Competitive compensation with performance-based incentives
Medical, dental, and vision insurance
401(k)
Disability & Life Insurance
Employee VPP
OEM training and professional development
Growth opportunities

Key Responsibilities

Lead all aspects of service department operations, ensuring achievement of performance, profitability, and customer satisfaction goals.
Drive key performance indicators, including labor sales, effective labor rate, technician productivity, technician proficiency, gross profit, CSI, and customer retention.
Recruit, develop, coach, and retain Service Advisors, Technicians, Dispatchers, and support personnel.
Foster a culture centered on teamwork, accountability, employee engagement, and operational excellence.
Monitor workflow, appointment scheduling, work-in-process, shop capacity, and technician efficiency to maximize productivity and customer throughput.
Analyze departmental financial statements, operational reports, and performance metrics to identify growth opportunities and process improvements.
Develop and execute action plans to improve CSI scores, customer loyalty, technician retention, advisor performance, and overall department effectiveness.
Ensure compliance with OEM requirements, warranty policies, safety standards, and dealership operating procedures.
Manage departmental expenses, staffing levels, and resource allocation to maintain profitability and operational effectiveness.
Partner with dealership leadership to support overall dealership performance and strategic initiatives.

Qualifications

Minimum of 4+ years of experience as an Automotive Service Manager, Fixed Operations Manager, Assistant Service Manager, Service Director, or similar leadership role within an OEM franchise dealership.
Proven track record of achieving departmental results
Strong understanding of dealership fixed operations and the processes needed to ensure the departments success.
Demonstrated success developing technicians, service advisors, and leadership team members.
Experience improving customer retention, employee engagement, and service department performance.
Working knowledge of dealership management systems, service scheduling, warranty administration, and OEM processes.
Excellent leadership, communication, organization, conflict resolution, and problem-solving skills.
Valid driver's license.

Preferred Qualifications

Ford, GM, or Stellantis experience highly preferred.
High-volume or multi-franchise dealership leadership experience.
Strong background in technician recruitment, retention, and workforce development.
Experience implementing process improvements.
Consistent record of exceeding OEM performance standards and fixed operations benchmarks.

Whether you're a successful Service Manager seeking a new challenge or a Fixed Operations leader ready to take the next step, this opportunity offers the chance to make a significant impact.

Qualified candidates with a proven history of leadership, employee development, operational excellence, and financial performance are strongly encouraged to apply.

Apply today for confidential consideration.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to protected status. A background check and pre-employment drug screening will be required for the selected candidate prior to employment.

Service Dept, After Sales, After-Sales, Fixed Ops, Dealership, Auto

Pay: $100,000.00 - $175,000.00 per year

Benefits: