We are seeking a Talented Service Manager with experience to assist with our growth!
Unlimited Income! Salary will be commensurate with experience!
*Must be open to relocation*
Our Culture?
Our people are our biggest asset! We seek leaders who are innovative, optimistic, risk tolerant, self-driven and sufficient, have a vision, flexible and open-minded, and have superb business skills! Spirited individuals that are not frightened to take risks because they understand risks bring high reward. If this is the type of culture you seek then our organization is the company for you!
What We Offer:
· Recognition and exciting bonuses for reaching goals!
· Team environment - everyone here wants and encourages others to succeed!
· Great benefits package includes medical, dental, 401K and paid vacation!
· A company that is truly concerned about your growth and development.
· Customer satisfaction is extremely important to us and it shows!
· Friendly, professional business environment with a great reputation for many years!
· Superior comprehensive benefits package including paid vacation, Medical, Dental, Life, and 401k.
· Consistent, steady management team that is always there for ongoing training, support, and to answer questions and help you achieve your goals!
Job Responsibilities
· Oversee the service department and work with service personnel directly
· Forecast goals and objectives for the service department and strive to meet them
· Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
· Attend local and regional manager meetings
· Prepare and administer an annual operating budget for the service dept.
· Handle & resolve high level customer complaints
· Motivate, train, develop and reward employees
· Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
· Working with department managers to improve profitability and efficiency.
· Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
· Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
· Creating dealership service and pricing policies.
· Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
· Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations.
· Establish competitive pay plans to keep personnel committed to customer satisfaction, retail sales, and team goals.
· Ensure all department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code.
· Ensure every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification.
· Work with internal recruiters to help staff shops and attend national technical school meetings when available
· All other duties as assigned by the Managing Fixed Operations Director.
Job Qualifications
· Strong customer service skills and analytical thinking are a must
· Must be able to manage a team, motivate and develop
· Experience with CDK, Elead or other automotive software a must
· Experience as a technician or good technical aptitude preferred
· Must have 5+ years as a Service Manager
· Must be able to work in a fast-paced work environment
· Must be able to pass pre-employments screens (Background & Drugs)
Full-Time Benefits
· Unlimited Income! *Salary will be commensurate with experience! *
· Medical, dental and vision insurance available
· 401K retirement
· Supplemental life insurance
· Short term and long-term disability packages
· Paid vacation time off
· Promotions from Within
We Are an Equal Opportunity Employer and a Drug Free Workplace.
Job Type: Full-time
Pay: $120,000.00 - $200,000.00 per year
Job Type: Full-time
Pay: $120,000.00 - $200,000.00 per year
Shift:
Work Days:
Work Location: In person
