Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team! We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.
If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today!
In addition to competitive pay, we offer our associates the following benefits:
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Health, Dental, Vision, Life, and Disability insurance
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401(k) plan with company match
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Paid Time-Off
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Employee Stock Purchase Plan
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Employee Vehicle Purchase Program
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Professional work environment with job training, provided equipment, and advancement opportunities
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Market-leading pay based on experience plus bonuses
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Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
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Greet customers in a timely, friendly manner and obtain pertinent vehicle information
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Actively promote and build rapport with the customer
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Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
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Generate and provide customer with a complete and accurate estimate of repair
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Establish and communicate completion time of repair with customer and technician
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Answer incoming service calls
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Maintain and schedule service appointments
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Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
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Strictly follow the manufacturer’s warranty guidelines and procedures
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Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
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Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Minimum 1 year of Service Advisor experience is required-
CDK, Xtime, and TSD Experience Preferred
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Product Knowledge
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Attention to Detail
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Interpersonal Communication Skills
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Basic Computer Skills
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Strong Desire to Provide an Exceptional Client Experience
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High School Diploma or Equivalent
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Must Have a Valid Driver’s License
