Powersports Service Manager
YPK Motorsports of Hazard, Hazard, KY
Compensation: Competitive base salary plus performance-based bonuses
Job Type: Full-time
Schedule: Tuesday - Saturday
Location: On-site
About Us
At YPK Motorsports, we're passionate about powersports and delivering an exceptional ownership experience for every customer. Our dealership offers a variety of powersports products, including motorcycles, ATVs, side-by-sides, and other product lines.
We're looking for an experienced preferred, results-driven Service Manager to lead our service department and help take it to the next level. This is an opportunity for a strong leader who understands dealership service operations, knows how to develop a productive team, and can balance customer satisfaction with profitability and operational efficiency.
The ideal candidate is a hands-on manager who leads by example, holds the team accountable, communicates effectively, and takes ownership of the department's performance.
What You'll Do
Lead and Develop the Service Team
- Manage, coach, and develop service technicians, service advisors, and other service department personnel.
- Establish clear performance expectations and hold team members accountable for results.
- Build a positive, professional, team-oriented work environment.
- Recruit, train, and retain qualified employees while identifying opportunities for continued development.
Manage Daily Service Operations
- Oversee repair orders, scheduling, technician assignments, shop workflow, and turnaround times.
- Ensure repairs are completed accurately, efficiently, and according to manufacturer standards.
- Monitor technician productivity, efficiency, labor sales, and work in progress.
- Coordinate with the parts department to ensure timely parts availability and minimize delays.
- Maintain a clean, organized, and safe service facility.
Drive Department Profitability
- Manage service department revenue, gross profit, labor sales, and operating expenses.
- Monitor key performance indicators, including labor hours sold, technician efficiency, productivity, and effective labor rate.
- Develop and implement strategies to improve performance, increase customer-pay work, and maximize shop capacity.
- Identify opportunities to improve processes, reduce inefficiencies, and increase overall departmental profitability.
- Prepare for seasonal demand and manage workflow during peak riding seasons.
Deliver an Outstanding Customer Experience
- Ensure customers receive clear communication, accurate estimates, and timely repair updates.
- Resolve customer concerns professionally and work to turn service issues into positive experiences.
- Improve customer retention, repeat business, online reviews, and service satisfaction.
- Establish consistent standards for customer communication, repair quality, and delivery timelines.
Oversee Warranty and Quality Control
- Manage manufacturer warranty claims, policy compliance, documentation, and reimbursement follow-up.
- Ensure repair orders are complete, accurate, and properly documented.
- Monitor comeback repairs and implement corrective actions to improve quality.
- Maintain compliance with applicable safety requirements and dealership procedures.
Work Across the Dealership
- Collaborate with parts, sales, and dealership leadership to improve the overall customer experience.
- Support service promotions, seasonal maintenance campaigns, and customer retention initiatives.
- Communicate department results, staffing needs, and improvement opportunities to management.
What We're Looking For
- Previous experience managing a dealership service department, preferably in the powersports industry.
- Demonstrated ability to lead technicians and service advisors while improving team performance.
- Strong understanding of service department operations, repair orders, labor sales, workflow, and warranty administration.
- Experience monitoring department financial performance, gross profit, productivity, and key performance indicators.
- Excellent leadership, communication, organization, and problem-solving skills.
- A customer-first mindset combined with strong business and financial judgment.
- Ability to manage competing priorities, make sound decisions, and hold yourself and others accountable.
- Familiarity with management systems and service scheduling software.
- Valid driver's license and ability to meet applicable dealership driving requirements.
Pay: $45,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
