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Automotive Service Advisor

Southern Palms Mazda • Royal Palm Beach, FL, US • $80k - $110k / year • 2w ago

9305 Southern Blvd., Royal Palm Beach, FL 33411

AUTOMOTIVE SERVICE ADVISOR / WRITER

3 Years' Experience Required

We are looking for plug and play candidate!
We need seasoned Advisors!

Mazda experience a plus!

Our Mazda owners are loyal customers, they own multiple vehicles and always return to our dealership for service. These people are loyal, you will be busy!

Our Techs are incredibly efficient and keep the service drive flowing!

Starting at $80,000 - $110,000+!
Earn Commission and Performance-Based

CSI Monthly Bonuses Available Bonuses!

Bilingual Spanish a Plus!

Tech to Advisor Ratio 3:1

Excellent training that will teach you how to upsell to our loyal client base. Work closely with our Techs to learn fast and affordable services. We service all makes and models.

Southern Palms Mazda is hiring for an Automotive Service Advisor / Writer to join our expanding service department. We need to add a motivated Service Advisor / Service Writer now to keep up with customer demand!

Our ideal candidate will have previous experience in the automotive service field. We believe that culture makes a difference based on our core values of hard work, trust, honesty, and integrity.

Exceptional training will be provided! We will provide you with a career path to management!

Please explore our Southern Palms Mazda careers page but don't forget to click 'Apply Now' on this page.

What We Offer:

Starting at $80,000 - $110,000+! Performance-Based Bonuses!
Advisor to Tech Ratio 3:1
Performance Based Bonuses
CSI Monthly Bonuses Available
Medical, Dental, and Vision Insurance
Paid Vacation
401(k) Retirement Plan
5-Day Work Week
Great Work / Life Balance
A stable work environment with long-term employees
NO SUNDAYS!

Responsibilities - Service Advisor:

Give customers an outstanding experience
Answer Phone Calls, Emails, and Drive In's to address any customer concern with the highest level of response and attention.
Accurately record issues and data into Dealer Management System. Attention to detail is critical.
Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
Coordinate the delivery time or pick up with each customer.
Follow up with Customers on services provided; ensure they are satisfied with the work performed.

Qualifications and Requirements - Service Advisor:

3 years of experience required
Mazda experience a plus!
Bilingual Spanish a Plus!
Team Player
Provide an exceptional customer experience
Understanding of basic automotive techniques related to automotive maintenance and repair
Reynolds Ignite experience preferred
Mazda or Import experience is a plus
X-Time experience preferred
Retail automotive service experience, preferred
Ability to multi-task, prioritize and stay organized
High School diploma or equivalent
Must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an Equal Opportunity Employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.