Automotive Service BDC Representative

Lexus of Oxnard • Full-time • Oxnard, CA, US • 3w ago

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Lexus of Oxnard , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Paid training and real career growth
Competitive compensation package
$20 hourly + monthly bonuses/incentives**
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

**The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives

Here's what you'll be doing:

Answer all customer calls promptly and professionally
Determine customer’s primary concern and schedule the necessary appointment
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity

Here’s what you’ll need:

Previous inbound/outbound customer service, call center, or sales experience a plus
Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
Must be energetic, enthusiastic and team oriented
Strong customer service skills: problem solving and communication (written and verbal)
Strong record of positive customer satisfaction
High School Diploma or equivalent
Must be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer

(( We Hear You ))

#INDOTHER