Automotive Customer Experience Specialist

FastLap Group, LLC • Hudson, MA, US • 1w ago

Automotive Customer Experience Specialist

Location: Hudson, Massachusetts
Company: Hogan Tire & Auto

Deliver an Experience Customers Trust!

At Hogan Tire, we are redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.

We are seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.

What You'll Do

Customer Experience & Relationship Building

Greet customers promptly and professionally.

Understand customer concerns and vehicle service needs.

Build trust through honest, transparent communication.

Deliver an exceptional customer experience from arrival through vehicle pickup.

Follow up with customers to ensure satisfaction and long-term loyalty.

Service Consultation & Sales

Review vehicle inspection findings and explain recommendations in customer-friendly language.

Present maintenance, repair, and preventative service recommendations.

Prepare estimates and secure authorization for repairs.

Educate customers on vehicle safety, reliability, and maintenance needs.

Help customers make informed decisions regarding vehicle service options.

Workflow Coordination

Collaborate closely with technicians to understand vehicle conditions and repair needs.

Monitor repair progress and proactively communicate updates.

Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.

Ensure work orders are complete, accurate, and properly documented.

Operational Excellence

Maintain accurate customer and vehicle records.

Support achievement of customer satisfaction, sales, and productivity goals.

Adhere to company policies, procedures, and service standards.

Contribute to a positive and team-oriented work environment.

What We're Looking For

Required Skills

✔ Excellent customer service and relationship-building abilities
✔ Strong communication and presentation skills
✔ Ability to explain technical information in clear, understandable terms
✔ Proven ability to multitask in a fast-paced environment
✔ Strong organizational and time management skills
✔ Professional appearance and demeanor
✔ Basic computer proficiency and ability to learn service management software
✔ Valid driver's license with acceptable driving record

Preferred Qualifications

Automotive Service Advisor experience preferred

Automotive retail service experience strongly desired

Knowledge of vehicle maintenance and repair services

Experience writing repair orders and service recommendations

ASE Service Consultant Certification a plus

Tire and automotive service experience preferred

Bi-lingual skills are a plus

What Success Looks Like

Our top-performing Customer Experience Specialists:

Create lifelong customer relationships.

Consistently achieve high customer satisfaction scores.

Effectively communicate maintenance and repair recommendations.

Work seamlessly with technicians and store leadership.

Deliver an experience built on trust, transparency, and professionalism.

Contribute to team sales growth and operational excellence.

Why Join Hogan Tire?

Competitive Benefits

Competitive hourly pay plus incentive opportunities

Weekly payroll

Medical, dental, and vision coverage

401(k) and Roth retirement plans

Paid time off and paid holidays

Employee Assistance Program

Ongoing training and professional development

Career Growth

At Hogan Tire, we promote from within whenever possible. Successful Customer Experience Specialists can advance into:

Senior Customer Experience Specialist

Assistant Operating Partner

Store Operating Partner

Market Experience Leader

Corporate Operations Leadership

Join a Team That Puts People First

If you're passionate about helping customers, enjoy working in a fast-paced automotive environment, and want to build a long-term career with growth opportunities, we encourage you to apply today.

Hogan Tire is an Equal Opportunity Employer and values diversity at all levels of the organization.