Service Manager

Confidential • Full-time • Westborough, Massachusetts, United States • $60k - $85k / year • 3w ago

Job Overview

We are seeking an energetic and detail-oriented Service Manager with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive the growth of our service business. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality repairs and maintenance, fostering a positive environment that emphasizes efficiency, accuracy, and client care. The ideal candidate will possess excellent communication skills, and a passion for delivering outstanding service experiences.

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Qualifications

3 years or more of leadership experience within the equipment or auto service industry is required.
Strong work ethic.
Superior communication skills.
A strong sense of urgency is required.
Customer service experience is required.
Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

Demonstrate company core values in all interactions with customers, vendors, and associates.
Hire, train, develop, and motivate service department staff.
Ensure all necessary shop equipment is in proper repair and safe working condition.
Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
Finalize customer work orders and prepare invoices.
All aspects of managing our service business and shop activities.
Prepares customer quotes, closes work orders, and communicates directly with customers.
Consistent interaction with our technicians and will be the direct contact on all service activities.
Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Benefits

Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid time off Policy
Short/Long Term Disability
Annual Reviews
Bonus Incentive Plans

Join us as a Service Manager where your leadership fuels our success! Bring your service expertise to a dynamic team committed to delivering exceptional care while advancing your career in a fast-paced environment that values enthusiasm and professionalism at every turn.

Pay: $60,000.00 - $85,000.00 per year

Work Location: In person