Automotive Service Manager

Telle Tire and Auto Centers • Full-time • Little Canada, MN, US • $93k - $115k / year • 6d ago

Automotive Service Manager at POPE plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Managers are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards.

Comp: $93k-$115K and Incentives/Bonus Structure

Key Responsibilities:

Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
Provide customers with a complete and accurate written cost estimate
Communicate realistic promise times to customers and set proper expectations
Obtain customer signatures on repair orders and ensure proper documentation
Adhere to warranty policies and procedures
Accurately document customer concerns, requests, causes, and corrections on repair orders
Communicate with team leaders about incoming work and ensure efficient workflow
Review inspection reports from technicians and manage technician time efficiently
Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
Obtain proper authorization before performing any additional repairs
Explain completed work and all charges to customers clearly and effectively
Support the Service Department by managing schedules and ordering necessary parts
Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
Maintain a clean, safe, and organized work environment
Maintain a professional appearance and treat all colleagues with respect
Comply with all relevant federal, state, and local regulations
Provide excellent written and oral communication to ensure smooth service delivery

Licenses and Certifications:

Valid Driver’s License (Required)

Job Requirements:

High school diploma or equivalent education
Three (3)or more years of customer service experience; experience as a Service Manager or years as a Service Advisor preferred
Knowledge of:
Management Skills
Automotive service, maintenance, and repairs
MS Office products
Basic mathematics

Skills and Abilities:

Excellent customer service and sales skills
Ability to Lead and Develop a team
Strong ability to communicate effectively, both orally and in writing
Honesty, transparency, and strong ethical standards
Conflict resolution and problem-solving capabilities
Strong leadership, interpersonal, and organizational skills
Willingness to participate in in-house training programs
Good driving record

Physical Requirements:

Ability to lift up to 75 lbs
Regularly required to talk and hear
Frequently required to stand, walk, and sit
Occasionally required to bend, stoop, reach, crawl, and climb
May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board.

Pay: $93,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Application Question(s):

Do you have your own toolbox?
Do you have any Automotive certifications, licenses or ASE's that may be relevant to this position
Are you currently employed as a Service Advisor?
Do you have experience using CRM systems for Automotive Shops i.e. ordering, tracking etc.?
What is your definition of an excellent customer service experience?

Education: