Automotive Service BDC

Johnstons Toyota • Full-time • New Hampton, New York State, United States • $16 - $18 / hour • 2w ago

Johnstons Toyota is looking for an experienced Service BDC (business development center) representative to join our expanding team!

Customer Service Business Development Center Representative Responsibilities:

We are currently looking for full time, motivated, outgoing, team driven professionals to join our Service Business Development Center. Service BDC Appointment coordinators work with new and existing customers to schedule sales or service appointments, confirm, and remind of sales or service appointments for new and existing customers for our multiple stores. Individuals can make additional compensation based off performance. Candidates must be well spoken and have excellent telephone skills. Bilingual (Spanish) is a plus!

Primary responsibilities and requirements:

Service BDC Associates are responsible to handle inbound and outbound service appointment calls, emails and texts for all dealerships. Candidates must be able to multitask and converse on the phone while setting appointments utilizing multiple computer systems.

Requirements:

Handing incoming and outgoing phone calls, emails, and texts
Great computer skills
Able to multi-task
Positive attitude and serious work ethic
Strong team player
Excellent customer service skills
Able to create and maintain customer relationships
Goal oriented
Experienced encouraged

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Additional bonus compensation based off performance guaranteed

Schedule:

8 hour shift
Flexible shift hours
5 days a week, may include a Saturday

Experience:

Customer Service: 1 year (Preferred), but will train the right candidate

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

COVID-19 Precaution(s):

Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Management of Role:

Team Lead
Store Manager
Assistant Manager

Work Remotely

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits: