Harley-Davidson Service Manager

Battleship Harley-Davidson • Full-time • North Dartmouth, Massachusetts, United States • $80k - $100k / year • 1m ago

Job Title: Service Manager

About Us: We provide exceptional service and top-quality products to our valued customers. We are looking for an experienced and dynamic Service Manager to join our team and drive our service department to new heights.

Job Overview: As the Service Manager, you will oversee all aspects of the service department, including managing a team of technicians, ensuring customer satisfaction, and driving profitability. You will be responsible for implementing efficient processes, maintaining high service standards, and fostering a positive work environment.

What We Offer:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Employee Discount

Key Responsibilities:

Team Management: Lead, mentor, and develop a team of service technicians and support staff. Conduct regular performance reviews and provide ongoing training.
Customer Service: Ensure exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
Operations Oversight: Manage daily operations of the service department, including scheduling, workflow management, and inventory control.
Financial Performance: Develop and manage service department budgets, track key performance indicators, and implement strategies to achieve financial goals.
Quality Assurance: Maintain high standards of quality and safety in all service work. Implement best practices and standard operating procedures.
Collaboration: Work closely with the sales team to coordinate service promotions and support overall dealership objectives.
Compliance: Ensure compliance with all dealership policies, manufacturer guidelines, and industry regulations.

Qualifications:

Experience: Minimum of 5 years of experience in a powersport or automotive service management role, with a proven track record of success.
Skills: Strong leadership, communication, and organizational skills. Proficiency in service management software and dealership management systems.
Knowledge: Extensive knowledge of powersport vehicles and equipment, including motorcycles.
Certifications: Relevant certifications (e.g., ASE, manufacturer-specific certifications) are a plus.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits: