Store Manager / for Automotive repair shop, must have experience in auto repair store management

BIG Q AUTO REPAIR • Full-time • Santa Monica, California, United States • 3w ago

Job Summary

description: MUST HAVE EXPERIENCE In service writing and or automotive repair shop management

Big Q Auto Repair has a position available in our Santa Monica location. The right person must have experience with customer service, auto repair shop management, customer sales Writting it wright, ( B.A.R. ) This person is also good with communication, reliable, punctual, organized and can manage people and have general Knowledgeable of auto parts and how to explain what happens if the do not do the repair. If this is you, I want to talk to you.

We are a 5-star rated business with focus on our customers. We are professional and we believe in having fun at work and getting the job done at the sometime. Our crew is like family; you’re not just a corporate number here, you are the leader of the team.

We deal with these repairs mostly.

Brakes / suspension / AC / check eng lights / timing belts / tires and more / oil changes.

We offer our guy’s

* 5-day workweek,

* Aggressive pay plan

401K plan after 90 days

* We also have a bonus plan that pays up to 8% of store sales each month.

* Insurance plans

* Sick pay

* Paid holidays

* Paid Training

* And much more.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Manager of automotive repair shop: for at least 3 years (Preferred)

Work Location: In person

Duties

Manage all aspects of daily shop operations, including scheduling, workflow coordination, and inventory control
Lead and motivate a team of service technicians and mechanics to deliver outstanding auto repair services
Oversee vehicle diagnostics, repairs, and maintenance including transmissions, brakes, suspensions, alignments, oil changes, tire services, diesel engine repairs, shocks & struts, air brakes, and collision repairs
Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and service writing
Drive sales by upselling additional services such as transmissions or suspension work while maintaining high customer satisfaction levels
Ensure adherence to safety protocols and maintain a clean, organized work environment
Communicate effectively with clients regarding repairs, estimates, and vehicle status; handle client concerns professionally
Manage cash handling procedures and ensure accurate recordkeeping for all transactions
Promote dealership experience standards by providing expert automotive advice and fostering repeat business

Experience

Proven experience as an auto repair store manager or service manager within an automotive repair shop or dealership setting
Strong mechanical background with hands-on experience in automotive diagnostics and repairs such as oil changes, brake repairs, alignments, diesel engine work, and collision repair
Familiarity with estimating software and computer-aided vehicle damage estimating systems
Demonstrated ability to upsell services effectively while maintaining integrity and customer trust
Excellent customer service skills with the ability to communicate technical information clearly to clients
Previous experience managing a team of technicians or service writers in a fast-paced environment
Knowledge of automotive systems including transmissions, suspensions, air brakes, shocks & struts, tire services, and more
Valid driver’s license with a clean driving record; willingness to travel for training or client meetings if necessary

Join us if you’re ready to lead a passionate team in delivering top-tier automotive repair services! Your expertise will help us grow our reputation for quality workmanship while providing excellent customer experiences.

Pay: $1,200.00 - $1,800.00 per week

Benefits: