European Repair Shop - Service Advisor / Manager - WLA

Import MotorWorx • Full-time • Culver City, California, United States • $60k - $140k / year • 2w ago

Join a Growing European Automotive Repair Team

Import Motorworx is a busy, independent European automotive repair shop with two locations and a vision to build one of the best independent European repair teams in the area.

We believe a great shop isn't built by equipment or car count alone—it's built by great people. Our goal is to create a professional environment where talented team members have the leadership, training, tools, and opportunities they need to build successful long-term careers.

With hundreds of Google reviews and a near-five-star rating, we've built our reputation by taking care of our customers, doing quality work, and supporting the people who make that possible.

We're looking for a motivated, professional, and customer-focused team member who wants to grow with an established and expanding company. If you're looking for stability, career development, and strong earning potential, we'd like to meet you.

About the Position

You'll play an important role in the daily operation of the shop, helping customers from their first conversation through vehicle delivery while coordinating closely with our technicians and management team.

Your responsibilities will include communicating professionally with customers about their vehicle's repair needs, costs, and expected completion times; answering phone calls, emails, and walk-in inquiries; preparing accurate estimates and documenting customer and vehicle information in our shop management system; coordinating vehicle workflow and delivery; ordering and returning parts; assigning work to technicians and monitoring progress; helping maintain shop organization, appearance, equipment, and safety; and performing periodic quality-control checks to help ensure repairs are completed correctly and customers receive an excellent experience.

Who We're Looking For

The right person is positive, professional, organized, and dependable, with strong communication skills and the ability to remain calm in a busy environment.

You should be comfortable working both independently and as part of a team, following written and verbal instructions, solving problems, and paying close attention to details.

Automotive knowledge is strongly preferred. Previous Service Advisor or Service Writer experience is a major plus, and previous experience with a European automotive repair facility is even better.

Strong computer skills, a professional appearance, U.S. work authorization, and a valid California driver's license with a clean driving record are required.

What We Offer

✅ Competitive Pay + Performance Bonus Potential

✅ Five-Day Work Week

✅ Paid Holidays

✅ Paid Vacation / PTO

✅ Sick Pay

✅ Paid Service Advisor & Management Training

✅ Professional Development & Career Growth

✅ Job Stability

✅ Friendly, Professional Work Environment

✅ Employee Discounts

✅ Uniforms Provided