Automotive Service Advisor

Ourisman Automotive Group • Full-time • Fairfax, Virginia, United States • $65k - $150k / year • 4w ago

About us

OURISMAN Chantilly Toyota is an automotive business in Chantilly, VA. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

We have an exciting opportunity to welcome a new Service Advisors.

We pride ourselves on offering an excellent working environment! If you are an outgoing individual with a passion for delivering a unique and positive customer experience, please contact us.

RESPONSIBILITIES:

Greet customers promptly with a smile and warm welcome

Verify customer and vehicle information is accurate across all systems

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance based on age, mileage, and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow-up time by quarter time standards per Toyota guidelines

Monitor the progress of each vehicle throughout the day, and update customers frequently and proactively

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers upon check-out

REQUIREMENTS:

Automotive Service Advisor Prior or background in Service or Sales, or at least 1 year minimum experience being Automotive Service Advisor, Assistant Service Lane Manager, or Service Consultant.

Proven record of achieving exceptional customer satisfaction.

Above-average energy level and desire to build strong customer relationships.

Desire for a long-term career path with a growing organization.

Personal and professional integrity with team player mindset.

Solid computer skills and willingness to learn new programs/software.

Must possess selling skills combined with professional communication style.

EXPECTATIONS:

Initial and periodic training by company and/or OEM representatives.

Commission based pay with additional bonus opportunities.

Highly advantageous to already own a book of business or ability to generate appointment traffic through family/friends/referrals.

5-6 day work weeks with some flexibility considered.

BENEFITS:

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Vision insurance

At Ourisman Automotive Group, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.

Job Type: Full-time

Pay: $65,000.00 - $150,000.00 per year

Benefits: