Inside Sales & Customer Service Manager - Traction Motor Service

Irwin Car and Equipment • Full-time • Irwin, Pennsylvania, United States • $60k - $70k / year • 1w ago

Overview

Irwin Car and Equipment is a 130-plus year-old engineering and manufacturing company that has been delivering exceptional quality and customized precision to its customers from day one. We are a manufacturing company that specializes in the design and manufacture of custom heavy-duty material handling equipment and systems.

The key markets we provide solutions to are metals (steel, aluminum; primary and finishing), forging, heat processing, automotive, aerospace, overhead cranes, cargo ports, railroad maintenance of way, shipyards, bulk material handling, timber, pulp & paper, construction, aggregates, and all heavy manufacturing industries.

Please visit www.irwincar.com/irwin-car/ and www.irwincar.com/traction-motor-service/ for an overview of the key products of Irwin Car and our TMS business units. Relevant industrial experience preferred.

The Traction Motor Services business unit of Irwin is seeking an accomplished and motivated individual to work in our Industrial Technologies Group, and function as the Inside Sales & Customer Service Manager for this product line.

TMS is a motor rebuild, repair and rewind shop specializing in DC traction motors, generators, wheel sets (combos), with the skill and ability to repair most DC motors.

Primary customer base for our Traction Motor Services unit are Class II (regional) and Class III (short line) railroads, scenic railroads, transit authorities, and various heavy industries (steel, etc.) where there are still a lot of DC motors in service that need maintained.

Traction Motor Service (TMS) is a full-service motor repair center, specializing in the electro-mechanical repair, rebuilding, rewind and re-manufacturing of motors, combo’s and generators. TMS also does custom R&D motor work for other clients in a number of industries.

Traction Motor Service is one of five (5) business units in our Industrial Technologies Group.

This person will work with the Director of Railroad Products and the General Manager of the TMS unit, under the Sr. Vice President of Industrial Technologies Group; working towards the goal of being an integral part of the sales team and the long-term sales strategy of the Industrial Technologies Group of Irwin Car.

Responsibilities

Handle customer inquiries by identifying a customer's needs and capitalizing on sales opportunities by providing solutions
Handling / making sales calls on phone and in person during customer visits
Learn "standard" products and services of TMS and be able to articulate them to customers
Generating sales quotations by creating basic estimates on inquiries (with support, review, and training from Manager, Engineering, etc.)
Identify new leads and opportunities
Manage, build and maintain customer relationships, ensuring customer satisfaction
Work with the vendor base and production team to expedite critical items to facilitate on-time delivery of equipment for products sold
Liaise with the engineering and production departments to provide status updates to customers
Cold calling and following up on leads from sales campaigns, conferences, and tradeshows
Monitor transit authority portals for new RFQ’s and opportunities
Closing sales and seeing manufactured projects through to completion and shipment
Provide inside sales and logistical support to related business groups (Atlas Car, railroad parts) Industrial Sales Manager when necessary
Provide forecasting for this business unit to Senior Vice President (Industrial Group) and help prepare annual budget
Possibility of some Regional travel to see customers (primarily PA, NY).
Possibility of Participating in Trade Shows as required

Qualifications

Knowledge of Rail, Transit and some Industrial Markets
Experience or background with Electrical Motors, Gearboxes, and Generator Repair
Mechanical and / or Electrical aptitude
A passion for sales and customer service, building relationships and being part of a great sales team
Excellent written and verbal communication
Excellent active listening skills and an aptitude for problem solving
Ability to answer a high volume of calls and/or emails every day
Excellent phone presence
Comfortable making cold calls and talking to new people
Provide a positive attitude to foster a friendly work culture.
Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
Ability to multi-task as well as prioritize and manage time efficiently
Willingness to learn and become a vital part of a 130-year-old industry leading company
1-3 years of experience in a consultative selling role and/or industrial sales experience
Technical/Mechanical Sales Experience is a plus
Technical/Mechanical/Structural Estimating Experience is a plus

Education: