Automotive Service Manager

NJ New Car Dealerships • Full-time • Metuchen, New Jersey, United States • $150k - $200k / year • 1w ago

Overview

Import dealer in Edison area is looking for an experienced Service Manager. You will oversee daily operations, ensure exceptional customer satisfaction, and drive profitable growth. Your mechanical expertise combined with strong leadership skills will empower your team to deliver top-tier automotive repairs and maintenance. This position offers an exciting opportunity to manage a busy service department, foster client relationships, and uphold the highest standards of automotive service excellence.

Duties

Lead and motivate the service team, including technicians and service advisors, to achieve operational goals and deliver outstanding customer experiences
Oversee daily shop operations, ensuring efficient workflow, quality control, and timely completion of repairs
Manage vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs
Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and service write-ups
Upsell additional services and maintenance opportunities through effective client communication and product knowledge
Ensure adherence to safety protocols, dealership policies, and industry standards while maintaining a clean and organized work environment
Handle cash transactions, invoicing, and service billing with precision while maintaining excellent client communication throughout the process

Experience

Proven dealership experience with a strong background in automotive diagnostics, repair procedures, and vehicle maintenance
Demonstrated success in auto service management or supervisory roles within an automotive repair shop or dealership setting
Extensive mechanic experience with hands-on knowledge of auto repair techniques including transmissions, oil changes, suspension systems, tire services, shocks & struts, brake repair, collision repair, and automotive diagnostics
Familiarity with estimating software and computer-aided vehicle damage estimating systems for accurate service writing and invoicing
Strong sales skills with a focus on upselling services to enhance customer satisfaction and shop profitability
Excellent client communication skills paired with a commitment to delivering exceptional customer service
Valid driver’s license with a clean driving record; ability to operate various vehicles for testing purposes

Join us if you're passionate about automotive excellence! We value energetic leaders who thrive on teamwork, continuous improvement, and delivering top-quality service. This role is ideal for someone eager to lead a high-performing team while ensuring every vehicle leaves our shop in peak condition.

Pay: $150,000.00 - $200,000.00 per year

Benefits: