Experienced Service Advisor

Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center • Full-time • Minot, North Dakota, United States • $60k - $90k / year • 3w ago

Nelson Auto, a family-owned dealership serving North Dakota communities, is looking for a customer-focused ExperiencedService Advisor to join our service team at our Williston, ND dealership.

The Service Advisor plays a vital role in dealership operations by acting as the primary connection between customers and technicians. In this fast-paced, people-focused position, you will help customers understand their vehicle service needs, coordinate repair schedules, and ensure work moves efficiently through the shop.

This role offers strong career growth opportunities — many of our Service Managers began their careers as Service Advisors.

Key Responsibilities

Greet customers and listen carefully to vehicle concerns and service needs
Schedule service appointments and manage daily shop workflow
Communicate repair recommendations, timelines, and costs clearly to customers
Serve as the liaison between technicians and customers
Monitor repair progress to ensure efficient turnaround times
Review completed work with customers and explain services performed
Collaborate with service and dealership leadership to maintain smooth operations
Deliver an exceptional customer experience from check-in through vehicle pickup
Reliably commute daily to Williston, ND

Qualifications

Previous Service Advisor, automotive technician, or customer service experience required
Previous dealership experience required
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Basic understanding of automotive systems or willingness to learn
Professional, team-oriented attitude
Computer proficiency and ability to learn dealership software systems
Valid driver’s license and acceptable driving record

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Compensation: $60,000 - $90,000 per year

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.