Automotive Service Manager

Preferred Chrysler Dodge Jeep Ram of Muskegon • Full-time • Norton Shores, Michigan, United States • $7k - $11k / month • 2w ago

Automotive Service Manager – Leadership Opportunity

Preferred Chrysler Dodge Jeep Ram | Muskegon, Michigan

Great People. Strong Leadership. A Culture Built Around Serving Others.

Are you a leader who loves developing people, building winning teams, and creating an exceptional guest experience?

Preferred Auto Group is looking for a motivated, people-focused Automotive Service Manager to help lead our service department at Preferred Chrysler Dodge Jeep Ram of Muskegon.

We're looking for more than someone who can manage a shop, monitor numbers, and solve problems.

We're looking for a leader with a heart of a teacher.

Someone who enjoys coaching others, building relationships, improving processes, and creating an environment where team members genuinely want to succeed.

Whether you're an established Service Manager or a successful Service Advisor ready for your next leadership opportunity, we'd welcome a completely confidential conversation.

The Opportunity

As our Service Manager, you'll have the opportunity to lead and develop a team while helping build a culture of exceptional guest service, teamwork, accountability, and continuous improvement.

Your leadership will help drive:

People Development: Coach, mentor, and grow Service Advisors, technicians, and support team members.
Guest Experience: Build trust, strengthen relationships, and improve guest satisfaction and retention.
Team Engagement: Create a positive environment where people feel valued, supported, and accountable.
Operational Excellence: Improve shop productivity, workflow, communication, and efficiency.
Business Performance: Help drive department growth, profitability, customer-pay business, and overall service performance.
Continuous Improvement: Identify opportunities, develop solutions, and lead meaningful change.

The Leader We're Looking For

We believe the best leaders serve first, teach often, lead by example, and bring out the best in others.

Our ideal candidate demonstrates:

Automotive service department experience, preferably in a dealership environment
Strong leadership potential and a passion for developing people
A genuine desire to serve guests and fellow team members
A positive, solution-oriented attitude
Strong communication, organization, and follow-through
The ability to balance guest satisfaction, team engagement, and financial performance
Personal accountability, integrity, and a commitment to continuous improvement

Prior Service Manager experience is valuable, but we're also interested in experienced Service Advisors who demonstrate strong leadership ability and a desire to grow.

Why Preferred Auto Group?

For more than 55 years, Preferred Auto Group has built its reputation around taking care of people and building lasting relationships.

We believe that when we invest in our team members, develop strong leaders, and create a culture of trust and accountability, great results follow.

You'll have the opportunity to work alongside an experienced leadership team, contribute your ideas, develop your people, and make a meaningful impact.

We offer competitive compensation based on experience, capabilities, and performance, along with opportunities for long-term professional growth.

Let's Have a Completely Confidential Conversation.

Your interest and all conversations will be treated with complete confidentiality.

We understand that the best candidates may already be employed and successful in their current positions. Exploring a new opportunity shouldn't put your current position at risk.

If you're passionate about the automotive service business, enjoy helping others succeed, and are interested in exploring a leadership opportunity with a company that values people and performance, we'd love to connect.

For a private, confidential conversation, contact:

Joe Adams
General Manager | Preferred Auto Group

Cell: 863-513-7001

Call or text Joe directly, or respond to this opportunity to start a conversation.

Let's talk about your future and what we could accomplish together.

Preferred Auto Group is an Equal Opportunity Employer.

Pay: $7,000.00 - $11,000.00 per month

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Relocation assistance

Application Question(s):

Tell us why you feel this position is the perfect fit for you and for our team

Work Location: In person

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