Experienced Automotive Service Manager
Texas Dodge | Amarillo, TX
Texas Dodge, part of the AutoInc Family of Dealerships, is looking for an experienced and results-driven Automotive Service Manager to lead our Service Department in Amarillo, Texas.
We are looking for a proven leader who understands dealership fixed operations, knows how to build and motivate a successful team, and has a strong track record of increasing service revenue, profitability, and customer satisfaction.
This is not an entry-level management position. We need someone who can take ownership of the department, lead by example, and deliver results.
Key Responsibilities
- Oversee daily operations of the Service Department, including service advisors, technicians, and support personnel.
- Drive service revenue, gross profit, customer retention, and overall department performance.
- Recruit, train, develop, and motivate a high-performing service team.
- Monitor key performance indicators, including effective labor rate (ELR), hours per repair order, technician productivity, efficiency, and customer satisfaction.
- Ensure timely completion of repairs while maintaining high standards of workmanship.
- Maximize customer-pay, warranty, and internal service opportunities.
- Maintain compliance with Stellantis warranty policies, manufacturer standards, and dealership procedures.
- Work closely with the General Manager and other department leaders to achieve dealership objectives.
- Identify opportunities to improve operational efficiency, customer experience, and profitability.
Qualifications
- Previous automotive dealership Service Manager experience required.
- CDJR/Stellantis dealership experience strongly preferred.
- Proven track record of managing a profitable, high-volume service department.
- Strong leadership, communication, and problem-solving skills.
- Solid understanding of fixed operations financial statements and departmental KPIs.
- Experience managing service advisors, technicians, workflow, and customer satisfaction.
- Ability to hold team members accountable while creating a positive, productive work environment.
- Familiarity with dealership management systems and service scheduling platforms.
What We Offer
- Competitive compensation based on experience and performance.
- Performance-based earning opportunities.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off.
- Established dealership with strong market presence.
- Career growth opportunities within the AutoInc Family of Dealerships.
Ready to Lead?
If you are an experienced Automotive Service Manager who knows how to build a strong team, grow a profitable service department, and deliver exceptional customer service, we want to talk to you.
Join Texas Dodge and take the next step in your automotive leadership career.
Apply today!
Texas Dodge is an Equal Opportunity Employer.
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person